Insight Asset Management is a powerful tool becoming more and more natively integrated with Jira. It used to be a third-party app on the Atlassian Marketplace, but now it’s part of Jira Service Management and[...]

Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up, managing the intake of requests, and delivering services to fulfill those requests. But in any given organization,[...]

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for asset tracking. In IT, we all love .CSV files, but as organizations grow and hardware gets upgraded, it becomes an[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

The recording and presentation slides from our November 3rd webinar, Five Rules for Cleaning and Organizing Your Atlassian House, presented by Atlassian, MSU Federal Credit Union, StarCIO, and Isos Technology, are[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s unfortunate when a technology is too complex to configure, too difficult to use, and end users underutilize its functionality. But in my experience[...]

Earlier this year, Atlassian integrated Insight Asset Management with their cloud-based Jira Service Management (JSM) solution. This has been great news for many who may have used Insight as part of their on-premise[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM)—which is built on[...]