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Enhance Security and Streamline User Management with Atlassian Access

Atlassian, Atlassian Tools, Jira, Atlassian Cloud, Jira Service Management

According to a McAfee survey, the average enterprise organization now uses more than 1,900 different cloud services, while the average enterprise employee uses 36 different SaaS apps. In addition, more employees are[...]

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Pioneering Service Management Capabilities in the Enterprise

ITSM, Jira Service Management, Enterprise Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

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Implementing and Optimizing Jira Service Management for a Health Engagement Company

Case Studies, Atlassian, Atlassian Tools, Jira Service Management

We have a new case study! A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure, when they realized they were only using a small[...]

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Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

Atlassian, Atlassian Tools, Jira Service Desk, Jira Service Management

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf of someone else. It is certainly well suited for those side conversations happening via[...]

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5 Reasons Organizations are Migrating to Atlassian Cloud

Confluence, Cloud, Atlassian Tools, Jira, Atlassian Cloud, Jira Service Management

Ever since last October, the tech community has been abuzz regarding Atlassian's decision to retire their 18-year-old Server platform. And while in many ways, October feels like a lifetime ago (thanks, 2020...), we[...]

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How to Unlock the Power of High-Velocity ITSM, According to Forrester®

Atlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

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3 Key Drivers for the Adoption of Jira Service Management by Business Teams

Atlassian Tools, ITSM, Jira Service Management

Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]

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Streamline 311 for Citizen Engagement - Part 2

Atlassian, Atlassian Tools, Jira Service Management

In Part 1 of this series, we talked about using Jira Service Management (JSM) to modernize 311,  a non-emergency phone number that people can call in many cities to find information about services, make[...]

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Year in Review: Atlassian's Top 5 Announcements of 2020

News, Atlassian Tools, Atlassian Cloud, Atlassian Summit, ITSM, Remote Work, Jira Service Management

2020 brought its share of unexpected challenges, and many organizations found themselves relying even more on Atlassian tools to power their teams. Isos Technology was no exception. While we’ve always had a[...]

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Modernize Your Organization's ITSM with Jira Service Management

Atlassian, Atlassian Tools, Opsgenie, ITSM, Incident Management, Jira Service Management

With the introduction of Jira Service Management, Atlassian brings together its industry-leading Jira Service Desk ITSM software with its Opsgenie incident management software, and introduces a host of new features[...]

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