According to a McAfee survey, the average enterprise organization now uses more than 1,900 different cloud services, while the average enterprise employee uses 36 different SaaS apps. In addition, more employees are[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

We have a new case study! A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure, when they realized they were only using a small[...]

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf of someone else. It is certainly well suited for those side conversations happening via[...]

Ever since last October, the tech community has been abuzz regarding Atlassian's decision to retire their 18-year-old Server platform. And while in many ways, October feels like a lifetime ago (thanks, 2020...), we[...]

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]

2020 brought its share of unexpected challenges, and many organizations found themselves relying even more on Atlassian tools to power their teams. Isos Technology was no exception. While we’ve always had a[...]