In the runup to Team ’21, Atlassian announced they had acquired ThinkTilt, the company that makes one of our favorite no-code/low-code form builders for Jira and Jira Service Management, ProForma. ProForma has been[...]

As an Atlassian Platinum Solution Partner, we might be a bit biased. But in our estimation, Jira Service Management (formerly Jira Service Desk) keeps getting better and better. If you're late to the party, here's a[...]

Atlassian's Team '21 is right around the corner, and we are here for it! This virtual conference replaces Atlassian's most popular and best-attended annual event, Summit. Last year, Atlassian had to quickly pivot[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Google wrote the book on Site Reliability Engineering (SRE), and many organizations have SREs working with their agile development teams responding to[...]

If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]

There is a sea change underway in the world of ITSM, and it centers around the concept of Enterprise Service Management. Enterprise Service Management is the principle that IT service management (ITSM), which was[...]

Jira Service Management (JSM) was originally built as a bug tracker, but over time, it has become much more robust than that. Today, JSM is used for task management, change management, ITSM, and more. And while many[...]

According to a McAfee survey, the average enterprise organization now uses more than 1,900 different cloud services, while the average enterprise employee uses 36 different SaaS apps. In addition, more employees are[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

We have a new case study! A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure, when they realized they were only using a small[...]