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Atlassian’s ThinkTilt Acquisition is a ProForma Formula for ITSM & ESM Success

Atlassian, Atlassian Tools, Jira, ITSM, Jira Service Management, Enterprise Service Management

In the runup to Team ’21, Atlassian announced they had acquired ThinkTilt, the company that makes one of our favorite no-code/low-code form builders for Jira and Jira Service Management, ProForma. ProForma has been[...]

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Jira Service Management Now Includes Insight for Optimal Asset Management

Atlassian, Atlassian Tools, Jira Service Management

As an Atlassian Platinum Solution Partner, we might be a bit biased. But in our estimation, Jira Service Management (formerly Jira Service Desk) keeps getting better and better. If you're late to the party, here's a[...]

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5 Reasons We're Excited for Team '21, Atlassian's Premier Conference

News, Atlassian Tools, Jira, Atlassian Summit, Training, Remote Work, Jira Align, Jira Service Management, Enterprise Service Management, Atlassian Team '21

Atlassian's Team '21 is right around the corner, and we are here for it! This virtual conference replaces Atlassian's most popular and best-attended annual event, Summit. Last year, Atlassian had to quickly pivot[...]

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5 Surprising Insights on the Important SRE Role

Jira, DevOps, ITSM, Digital Transformation, Jira Service Management, Site Reliability Engineering

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Google wrote the book on Site Reliability Engineering (SRE), and many organizations have SREs working with their agile development teams responding to[...]

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Jira Service Management vs. ServiceNow: Flexibility vs. Complexity

Atlassian, Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]

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Key Considerations for a Modern, Resilient, and Agile Service Desk

Atlassian, Atlassian Tools, Agile, ITSM, Jira Service Management, Enterprise Service Management

There is a sea change underway in the world of ITSM, and it centers around the concept of Enterprise Service Management. Enterprise Service Management is the principle that IT service management (ITSM), which was[...]

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4 Fantastic Non-Technical Uses for Jira Service Management

Atlassian, Jira Service Management

Jira Service Management (JSM) was originally built as a bug tracker, but over time, it has become much more robust than that. Today, JSM is used for task management, change management, ITSM, and more. And while many[...]

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Enhance Security and Streamline User Management with Atlassian Access

Atlassian, Atlassian Tools, Jira, Atlassian Cloud, Jira Service Management

According to a McAfee survey, the average enterprise organization now uses more than 1,900 different cloud services, while the average enterprise employee uses 36 different SaaS apps. In addition, more employees are[...]

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Pioneering Service Management Capabilities in the Enterprise

ITSM, Jira Service Management, Enterprise Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

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Implementing and Optimizing Jira Service Management for a Health Engagement Company

Case Studies, Atlassian, Atlassian Tools, Jira Service Management

We have a new case study! A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure, when they realized they were only using a small[...]

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