<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=299788&amp;fmt=gif">
isos-insights

Insight Asset Management: A Super Cool Tool You Should Be Using with JSM

Atlassian Tools, Jira Service Management

Insight Asset Management is a powerful tool becoming more and more natively integrated with Jira. It used to be a third-party app on the Atlassian Marketplace, but now it’s part of Jira Service Management and[...]

Read More

What IT Teams Can Teach Business Teams about Running a JSM Service Desk

ITSM, Jira Service Management, Enterprise Service Management

Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up, managing the intake of requests, and delivering services to fulfill those requests. But in any given organization,[...]

Read More

Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

Read More

Practical Tips for Using Atlassian Insight for Asset Management

Atlassian Tools, ITSM, Jira Service Management

Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for asset tracking. In IT, we all love .CSV files, but as organizations grow and hardware gets upgraded, it becomes an[...]

Read More

How Jira Service Management Streamlines Service Support

Atlassian, Atlassian Tools, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

Read More

[Watch the Webinar] 5 Rules for Cleaning and Organizing Your Atlassian House

Atlassian, Atlassian Tools, Jira, ITSM, Incident Management, Jira Service Management

The recording and presentation slides from our November 3rd webinar, Five Rules for Cleaning and Organizing Your Atlassian House, presented by Atlassian, MSU Federal Credit Union, StarCIO, and Isos Technology, are[...]

Read More

How to Clean Up Projects in Jira Software

Atlassian, Atlassian Tools, Jira, Jira Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s unfortunate when a technology is too complex to configure, too difficult to use, and end users underutilize its functionality. But in my experience[...]

Read More

The Evolution of Insight in Jira Service Management Cloud

Atlassian Cloud, Jira Service Management

Earlier this year, Atlassian integrated Insight Asset Management with their cloud-based Jira Service Management (JSM) solution. This has been great news for many who may have used Insight as part of their on-premise[...]

Read More

How Jira Service Management Streamlines Service Operations: Problem Management

Atlassian, Atlassian Tools, ITSM, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

Read More

How Jira Service Management Streamlines Service Operations: Incident Management

Atlassian, ITSM, Incident Management, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM)—which is built on[...]

Read More
Subscribe to Our Newsletter

Recent Blog Posts

Blog Archives

See all