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isos-insights

How Jira Service Management Streamlines Service Operations: Problem Management

Atlassian, Atlassian Tools, ITSM, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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How Jira Service Management Streamlines Service Operations: Incident Management

Atlassian, ITSM, Incident Management, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM)—which is built on[...]

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5 Rules for Cleaning and Organizing Your Atlassian House

Atlassian, Atlassian Tools, Jira, ITSM, Incident Management, Jira Service Management

Is it time to do a little fall cleaning in your Jira and Jira Service Management (JSM) instance? Has it gotten a bit messy with too many projects, fields, workflows, and schemas? Or perhaps you’ve found that there’s[...]

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Watch Our Webinar to Learn How CBS Implemented Enterprise Service Management with Atlassian Tools

Atlassian Cloud, Jira Service Management, Enterprise Service Management

The recording and presentation slides from our September 29th webinar, presented by Atlassian, StarCIO, and Isos Technology, featuring Mitch Cardwell VP/Brand Identity and Systems at CBS, are now available!

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How Jira Service Management Streamlines Service Delivery

Atlassian, ITSM, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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How to Become a Tech Hero by Extending ITSM to Enterprise Service Management

ITSM, Jira Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Are you using Jira Service Management (JSM) for IT service management (ITSM)? Or maybe IT uses another tool to manage service levels, incidents, requests,[...]

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Atlassian Named “Visionary” in Gartner Magic Quadrant for IT Service Management Tools

News, Atlassian, ITSM, Jira Service Management, Enterprise Service Management

The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

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Webinar: 3 Ways IT Leaders are Doubling Down on Enterprise Service Management

Jira Service Management, jsm

Register today for our September 29th webinar, presented by Atlassian, StarCIO, and Isos Technology, featuring Mitch Cardwell VP/Brand Identity and Systems, CBS.

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How Jira Service Management Can Bring Efficiency to Any Type of Team

Jira Service Management

Enterprise Service Management is an extension of ITSM. Essentially, companies are recognizing just how valuable and knowledgeable ITSM teams are, and they're calling upon them as experts in managing service desks to[...]

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[New Whitepaper] The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

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