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Service Management: Not Just for IT Anymore

The future of ITSM is Enterprise Service Management (ESM)—or is ESM already here to stay? With...

29 Nov, 2022

The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

15 Nov, 2022

How to Create a Conditional, Dynamic Service Portal Experience for Customers using Assets

If the title of this blog post didn’t throw you off, congratulations! And if it did, don’t worry,...

8 Nov, 2022

CBS Marketing Group Partners with Isos to Streamline Complex Project Management Processes

CBS Marketing Group’s more than 150 team members had been using a proprietary .NET-based system,...

8 Nov, 2022

Should I use Knowledge Base or Confluence with Jira Service Management?

Atlassian announced that Knowledge Base is now built into Jira Service Management as of March 2022....

31 Oct, 2022
Atlassian Tools

Cleaning up JSM: Three Easy Steps to Improve Employee Experiences in ITSM

Guest Contributor: Isaac Sacolick, President of StarCIO

It’s that time, just before the end of the...

25 Oct, 2022

A Super Cool Way to Use Atlassian Assets (That Isn't Asset Tracking)

We were already a fan of Atlassian Assets (previously known as Insight) here at Isos Technology,...

18 Oct, 2022

Lufthansa Technik North America Partners with Isos Technology to Implement Jira Service Management

Lufthansa Technik North America (NA) is the leading provider of aircraft maintenance, repair,...

17 Oct, 2022
Atlassian Tools

Make the Employee Experience Easy with JSM

Atlassian's Jira Service Management (JSM) provides a ton of value for employers by increasing...

11 Oct, 2022
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