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Transparency is the Best Policy

Jira Service Desk, ITSM, Jira Service Management

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

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Simplify Incident Management with These 5 Atlassian Tools

Confluence, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Incident Management, Statuspage, Jira Service Management

When an IT incident occurs, it can take an enormous amount of cross-functional collaboration to resolve it. Restoring service to optimal working order is, of course, paramount, but the communication piece of things[...]

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Your One-Stop Guide to Incident Management Using Atlassian Tools

Atlassian Tools, Jira Service Desk, ITSM, Incident Management, Jira Service Management

 

IT incidents happen, and while they are always unplanned, your response to them doesn’t have to be. A well-handled incident with clear and transparent communication can actually build customer trust. And a[...]

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How to Apply the ITIL v4 Guiding Principles to Jira Service Desk Portal Design

Jira Service Desk, ITSM, Jira Service Management

ITIL (Information Technology Infrastructure Library) is a fantastic resource for anyone in the ITSM space and for teams providing internal or external services to customers. Updated in May 2019, ITIL v4 features a[...]

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Take ITSM Escalation to the Next Level with Jira Service Desk

Jira Service Desk, ITSM, Jira Service Management

Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your team's success at handling high-priority incidents and requests will depend on the structure of that underlying process.[...]

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5 Reasons We're Thrilled About Atlassian's Acquisition of Mindville

News, Atlassian Tools, Jira Service Desk, ITSM, Jira Service Management

 

Atlassian recently shared some exciting news! They announced the acquisition of Mindville, an asset and configuration management company founded in 2013. Mindville is based in Sweden and boasts over 1,700 customers[...]

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Enterprise Service Management is for Cool Kids

Atlassian, Atlassian Tools, Jira Service Desk, ITSM, Jira Service Management, Enterprise Service Management

ITSM has been a hot topic for a few years. Here at Isos, we have spent a considerable amount of time thinking about, implementing, and writing about ITSM. Suffice it to say, we are excited about ITSM as we live and[...]

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