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isos-insights

How to Become a Tech Hero by Extending ITSM to Enterprise Service Management

ITSM, Jira Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Are you using Jira Service Management (JSM) for IT service management (ITSM)? Or maybe IT uses another tool to manage service levels, incidents, requests,[...]

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Atlassian Named “Visionary” in Gartner Magic Quadrant for IT Service Management Tools

News, Atlassian, ITSM, Jira Service Management, Enterprise Service Management

The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

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Webinar: 3 Ways IT Leaders are Doubling Down on Enterprise Service Management

Jira Service Management, jsm

Register today for our September 29th webinar, presented by Atlassian, StarCIO, and Isos Technology, featuring Mitch Cardwell VP/Brand Identity and Systems, CBS.

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How Jira Service Management Can Bring Efficiency to Any Type of Team

Jira Service Management

Enterprise Service Management is an extension of ITSM. Essentially, companies are recognizing just how valuable and knowledgeable ITSM teams are, and they're calling upon them as experts in managing service desks to[...]

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[New Whitepaper] The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

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Don’t Let Messy Processes Get You Down! Standardize Them in Jira Service Management

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.

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Will Jira Service Management Integrate with My Other Systems? You Bet—And It’s Easy!

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

At Isos Technology, one thing our clients tell us their service desk agents struggle with is how many business and software systems are in use across their organization. They have teams using Salesforce as their CRM,[...]

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Jira Admin Tip #4 - A Groovy Way to Find All Licensed and Active Users

Jira, Jira Service Management

Here at Isos, we've seen use cases for pretty much everything. One use case that has come up for both my clients and myself as an admin has been identifying all licensed or active users in Jira or Jira Service[...]

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Jira Service Management: How to Scale with Automation

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

At Isos Technology, one common trend we're seeing is organizations that have scaled beyond the ability to use their manual processes. If you're noticing that this is happening in your company, read on! We'll take a[...]

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The Formula for Fantastic Forms in Jira Service Management

Jira Service Management

One of the key features of Jira Service Management (JSM) is the customer portal. This main feature has a vastly different look and feel from the Jira Core forms. The formatting and content of these forms can create a[...]

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