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isos-insights

Jira Service Management vs. ServiceNow: Flexibility vs. Complexity

Atlassian, Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at two leading solutions: Jira Service Management and ServiceNow. Both tools offer robust,[...]

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Key Considerations for a Modern, Resilient, and Agile Service Desk

Atlassian, Atlassian Tools, Agile, ITSM, Jira Service Management, Enterprise Service Management

There is a sea change underway in the world of ITSM, and it centers around the concept of Enterprise Service Management. Enterprise Service Management is the principle that IT service management (ITSM), which was[...]

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4 Fantastic Non-Technical Uses for Jira Service Management

Atlassian, Jira Service Management

Jira Service Management (JSM) was originally built as a bug tracker, but over time, it has become much more robust than that. Today, JSM is used for task management, change management, ITSM, and more. And while many[...]

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Enhance Security and Streamline User Management with Atlassian Access

Atlassian, Atlassian Tools, Jira, Atlassian Cloud, Jira Service Management

According to a McAfee survey, the average enterprise organization now uses more than 1,900 different cloud services, while the average enterprise employee uses 36 different SaaS apps. In addition, more employees are[...]

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Pioneering Service Management Capabilities in the Enterprise

ITSM, Jira Service Management, Enterprise Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

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Implementing and Optimizing Jira Service Management for a Health Engagement Company

Case Studies, Atlassian, Atlassian Tools, Jira Service Management

We have a new case study! A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure, when they realized they were only using a small[...]

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Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

Atlassian, Atlassian Tools, Jira Service Desk, Jira Service Management

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf of someone else. It is certainly well suited for those side conversations happening via[...]

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5 Reasons Organizations are Migrating to Atlassian Cloud

Confluence, Cloud, Atlassian Tools, Jira, Atlassian Cloud, Jira Service Management

Ever since last October, the tech community has been abuzz regarding Atlassian's decision to retire their 18-year-old Server platform. And while in many ways, October feels like a lifetime ago (thanks, 2020...), we[...]

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How to Unlock the Power of High-Velocity ITSM, According to Forrester®

Atlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

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3 Key Drivers for the Adoption of Jira Service Management by Business Teams

Atlassian Tools, ITSM, Jira Service Management

Guest Contributor: Damian Rosochacki

Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful[...]

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