<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=299788&amp;fmt=gif">

How to Create Kanban Boards for Jira Service Management Projects in Cloud & Server

Jira Service Management

With recent changes in the Navigation UI for Jira Service Management (formerly Jira Service Desk), an increasing number of users are confused about how to create a Kanban board for a JSM project.

Read More

Looking Ahead: More Jira Service Management Features Coming Soon!

News, Technology, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, Apps, ITSM, Incident Management, Jira Service Management

Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.

Read More

Why Jira Service Management is the Smart Solution for Today's ITSM

News, Atlassian, Atlassian Tools, Jira, Opsgenie, Jira Service Desk, ITSM, Jira Service Management

On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service Management (JSM). In making this change, Atlassian has identified three primary needs JSM will address—all of which are[...]

Read More

The 411 on Atlassian's Latest Gem: Jira Service Management

News, Atlassian, Atlassian Tools, Jira Service Desk, ITSM, Jira Service Management

Atlassian has made a lot of cool announcements this year, but as far as we're concerned, their latest news takes the cake—with sprinkles on top. Today, our favorite Aussie-based company debuted Jira Service Management

Read More

What IT Managers Need to Know About Jira Service Management

News, Cloud, Atlassian Tools, Jira, User Experience, Opsgenie, Jira Service Desk, Apps, ITSM, Jira Service Management

Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a wide range of valuable improvements for IT managers who use, or want to use, Jira for issue management.

Read More

Now Available: 4 New Atlassian Tools Training Courses

Atlassian Tools, Jira, Training, Jira Service Desk, Jira Service Management

Here's a scenario for you. You're a CIO or IT Director who has recently purchased Jira, Confluence, or Jira Service Desk—or some combination of all three—for your organization. Maybe you bought them because your[...]

Read More

Jira Service Desk Automation For the Win!

Atlassian, Jira Service Desk, Jira Service Management

Automation? I'm in! Automation makes your clients happy, your IT Service Desk team happy, and those SLAs extremely happy. Jira Service Desk is bundled with a couple of useful automation rule templates composed of[...]

Read More

3 Ways Statuspage Makes it Easy to Communicate Real-Time Status to Users

Atlassian Tools, Jira Service Desk, ITSM, Statuspage, Jira Service Management

Statuspage, Atlassian's #1 incident and status communication tool, is—quite literally—a page showing the status of your organization's systems. This Atlassian tool can be used as a public page for external users like[...]

Read More

4 Great Ideas For Your Jira Service Desk Introduction Text

Jira Service Desk, Jira Service Management

The Introduction Text in the Help Desk portal is a great feature of Jira Service Desk that doesn’t get enough attention (alongside the ‘Help and Instructions’ area on request forms and the Announcement message).[...]

Read More

Working in Slack? Halp May be the Ticketing Solution for You!

Atlassian, Jira Service Desk, Jira Service Management

As a Platinum and Enterprise Solution Partner, we are consistently helping companies use Atlassian tools across a variety of business functions. I've personally helped implement these tools for teams ranging from IT[...]

Read More
Subscribe to Our Newsletter

Recent Blog Posts