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Implementing and Optimizing Jira Service Management for a Health Engagement Company

A health engagement organization was already using Jira Service Management (JSM) to power its IT...

5 Dec, 2022

The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

15 Nov, 2022

How to Create a Conditional, Dynamic Service Portal Experience for Customers using Assets

If the title of this blog post didn’t throw you off, congratulations! And if it did, don’t worry,...

4 Nov, 2022

Should I use Knowledge Base or Confluence with Jira Service Management?

Atlassian announced that Knowledge Base is now built into Jira Service Management as of March 2022....

31 Oct, 2022
Atlassian Tools

Cleaning up JSM: Three Easy Steps to Improve Employee Experiences in ITSM

Guest Contributor: Isaac Sacolick, President of StarCIO

It’s that time, just before the end of the...

25 Oct, 2022

A Super Cool Way to Use Atlassian Assets (That Isn't Asset Tracking)

We were already a fan of Atlassian Assets (previously known as Insight) here at Isos Technology,...

18 Oct, 2022
Atlassian Tools

Make the Employee Experience Easy with JSM

Atlassian's Jira Service Management (JSM) provides a ton of value for employers by increasing...

11 Oct, 2022
Atlassian Tools

ITSM Easy Listening with Appfire and Isos Technology

The more information you have at your disposal, the easier it is to solve problems and challenges...

30 Aug, 2022

Learn How CBS Implemented Enterprise Service Management with Atlassian Tools

The recording and presentation slides from our webinar presented by Atlassian, StarCIO, and Isos...

16 Aug, 2022
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