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6 Reasons We're Excited for Team '22, Atlassian's Annual Conference & Expo

As we welcome the month of March into our lives, there are many reasons to celebrate. Spring is...

1 Mar, 2022

Atlassian Acquires Percept AI—What that Means for Jira Service Management

Atlassian’s recent acquisition of Percept AI, an AI-powered virtual agent technology, is the most...

1 Mar, 2022

The Best Atlassian Tools for Enterprise Service Management

Atlassian first released Jira Service Desk in 2012, and since then, the product has come a long...

15 Feb, 2022
Atlassian Tools

Insight Asset Management: A Super Cool Tool You Should Be Using with JSM

Insight Asset Management is a powerful tool becoming more and more natively integrated with Jira....

18 Jan, 2022

What IT Teams Can Teach Business Teams about Running a JSM Service Desk

Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up,...

21 Dec, 2021
Atlassian Tools

Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

14 Dec, 2021
Atlassian Tools

Practical Tips for Using Atlassian Insight for Asset Management

Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for...

30 Nov, 2021

How Jira Service Management Streamlines Service Support

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver...

16 Nov, 2021

How to Clean Up Projects in Jira Software

Guest Contributor: Isaac Sacolick, President | CIO,StarCIO

It’s unfortunate when a technology is...

26 Oct, 2021
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