ITSM Easy Listening with Appfire and Isos Technology

The more information you have at your disposal, the easier it is to solve problems and challenges presented by the ever-changing world of IT and ITSM. Whether it’s migrations, asset management, or process streamlining, Appfire Presents: The BEST IT Service Management Show by Appfire can help you find new ideas to get the most out of your Atlassian products, letting you better serve your customers and employees. A few of our own peeps here at Isos got the opportunity to talk with Appfire’s Kerry O’Shea Gorgone about recent projects we’re proud of, and tips and best practices we’ve acquired over time. Check out our featured episodes below!

How did CBS Marketing streamline their promo spot production process?

In Episode 12 of The BEST IT Service Management Show, our very own Ian Cooperman, Strategic Account Manager, explains how we helped CBS Marketing Group streamline complex workflows and maximize overall productivity for their team. Creating promotional advertisements for a global media company requires a lot of hands to be involved, which can be a problem without the right tooling and processes in place. By starting with a barebones framework and finding out what CBS Marketing needed to run most efficiently, we were able to build customized solutions for their team, incorporating automation, internal databases, and PowerScripts. Learn more in the video below:

What is IT Asset Management (and how do I do it)?

In Episode 13, Rodney West, Professional Services Lead Consultant, Senior, talks with Kerry about IT Asset Management: what it entails, his personal philosophy, and some best practices for better management. Asset Management means more than just keeping track of the hardware and software being used by a company. It involves knowing which assets are being used where and when, managing tickets, projects, and solutions, and handling overall ease of access to information for your organization. Get the details in the video below: 

What is Knowledge Management (and how do I do it)?

In Episode 14, Nick Sommerfeld, Professional Services Consultant, joins Kerry to explain Knowledge Management: what it means in the context of IT, and how it can help free up the time IT puts into addressing common requests (even complex ones). They also get into when to create knowledge assets, and how to store them, update them, and make them searchable for service reps and customers who need them. Watch the video below for more information: