If you find yourself wondering, “Where the hell did 2021 go?” please know that you are not alone. For many of us, this year disappeared faster than Paris Hilton’s music career. And if you also find yourself[...]

We're putting the finishing touches on our newest whitepaper, A Foundational Guide to Site Reliability Engineering, Service Level Objectives, and Service Level Indicators (whew, that's a mouthful!), but we thought[...]

As an Atlassian Platinum Solution Partner, we might be a bit biased. But in our estimation, Jira Service Management (formerly Jira Service Desk) keeps getting better and better. If you're late to the party, here's a[...]

Chances are you are well aware that we have an important election coming up in November here in the U.S. With the constant reminders on social media, the abundant articles in the regular media, and the unfortunate[...]

If you're one of the five people out there who have read my blogs (I kid...I kid...it may be more like 7), it's no secret that I'm a huge fan of Trello, Atlassian's incredible tool that gives you a user-friendly,[...]

When trying to conjure up a word to describe the year 2020 for Isos, the only one I seem to be able to come up with is discordant. We've experienced some incredible highs, which have been slightly marred by some[...]

Each month, we feature an Atlassian Marketplace app that we think is extremely useful and just...well...cool. This month is no exception. We'd like to introduce you to VisualScript for Jira, a fantastic app made by[...]

Over the years, Isos has completed many Jira Service Desk implementations for our various clients. Whether the customer was a startup with under ten employees, or an enterprise organization with thousands of workers,[...]

As a Platinum & Enterprise Solution Partner, we are always thrilled when we learn that Atlassian is augmenting its already incredible toolset. In case you don't know--and my guess is that, if you're reading this[...]

Here at Isos, we've gotten exceptionally good at working remotely. Long before it was a necessity, we honed our technology, processes, and culture to create a productive workforce. This was due, in some part, to our[...]