Queues in Jira Service Management (JSM) are a great way to bucket issues, helping to put the work in front of the right person to address the need at hand quickly. Building a queue is as easy as a good JQL statement.

When I wrap up an engagement with a client, there is usually a question about ongoing education. There are the usual suspects such as Atlassian training courses online, tutorials provided by Atlassian on YouTube,[...]

We all have lists of critical tasks that need to be performed regularly—the kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]

A well-oiled scrum team should have daily scrum meetings with a clear sprint cycle tuned to a couple of weeks, but if your team isn't working that smoothly, there are some intermediate steps you can take to pull them[...]

When moving from a server environment to the Atlassian Cloud platform, there are several steps to make sure you are ready. You can read about this in my co-worker Tad Fox's blog, 5 Questions to Ask When Getting Ready[...]

"Garbage in, garbage out" is often stated as a rule for many aspects of life: data quality, lifestyle choices around exercise and food, and yes - Jira instances.

In my last blog, I shared my experience with Jira next-gen, trying to be as objective about the experience as possible. If you are working in Jira cloud, you are most likely aware that there are constant changes in[...]

Have you been wondering what Jira next-gen is?

...have you taken the time to take a closer look yet?

While I have heard "don't even...", and "You're grounded if you even touch that..." I couldn't resist looking and[...]