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Dan Wilson helps guide Isos client engagements as a Functional Lead and Senior Consultant in the Delivery Team at Isos Technology. Whether managing technical teams or rolling up his sleeves and getting elbow deep into guiding clients on their Atlassian implementation journey, Dan is an integral part in exceeding client expectations. Dan brings over twenty years of technical leadership and business analysis experience to every client engagement. He is extremely knowledgeable in the native workings of the Atlassian Tools as well as some of the more complex add-ons, such as Tableau and eazyBI. When not shepherding clients on their Atlassian journey, Dan can be found spending time with his family, cycling, enjoying a hockey game or doing volunteer work for Destination Imagination. Certifications Atlassian Certified Jira Service Desk Administrator Atlassian Certified in Jira Project Administration

A How-to on Effectively Using Queues in Jira Service Management

Atlassian Tools, ITSM, Jira Service Management

Queues in Jira Service Management (JSM) are a great way to bucket issues, helping to put the work in front of the right person to address the need at hand quickly. Building a queue is as easy as a good JQL statement.

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A Great Place For Learning: Atlassian Community Events


When I wrap up an engagement with a client, there is usually a question about ongoing education. There are the usual suspects such as Atlassian training courses online, tutorials provided by Atlassian on YouTube,[...]

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Don't Key That in Again! Simplify Recurring Projects with Issue Templates for Jira

Atlassian, Atlassian Tools, Jira, Apps

We all have lists of critical tasks that need to be performed regularlythe kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]

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6 Ways to Run a Distributed Development Team Like a Well-Oiled Machine

Remote Work

A well-oiled scrum team should have daily scrum meetings with a clear sprint cycle tuned to a couple of weeks, but if your team isn't working that smoothly, there are some intermediate steps you can take to pull them[...]

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The Difference Between Atlassian Cloud & Server Apps: the BigPicture for Jira Example

Atlassian, Jira, Atlassian Cloud, Apps

When moving from a server environment to the Atlassian Cloud platform, there are several steps to make sure you are ready. You can read about this in my co-worker Tad Fox's blog, 5 Questions to Ask When Getting Ready[...]

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Atlassian Cloud Doesn't Mean Zero Administration - Keep It Clean

Atlassian Cloud

"Garbage in, garbage out" is often stated as a rule for many aspects of life: data quality, lifestyle choices around exercise and food, and yes - Jira instances.

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My Top 5 Wish List for Jira Next-gen

Jira, Atlassian Cloud

In my last blog, I shared my experience with Jira next-gen, trying to be as objective about the experience as possible. If you are working in Jira cloud, you are most likely aware that there are constant changes in[...]

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Trying Out Jira Next-Gen | Highlights and Insight

Jira, Atlassian Cloud

Have you been wondering what Jira next-gen is?

...have you taken the time to take a closer look yet?

While I have heard "don't even...", and "You're grounded if you even touch that..." I couldn't resist looking and[...]

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