In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

To run the below groovy scripts in this blog, you can use the Groovy Script Tester if you are utilizing JMWE.

Here at Isos Technology, we are heavily involved in the Atlassian Community. Almost all of us are regulars at our local Atlassian User Groups (AUGs), we frequent the forums, we follow the blogs, we attend the events–we[...]

In a hurry? It turns out that creating a Jira issue can be done directly via a single HTML link. Never thought of that before? Same. Think that's super cool? Same!

After a recent round of retrospectives with my teams at the end of last quarter, I found myself feeling overwhelmed with gratitude at how much my team had opened up to me. Not only was I able to get to know them better[...]

When it's time to audit your Jira instance to search for areas of improvement or cleanup, the findings can be unsettling... and even getting to the findings themselves can be a pain. Going through your Jira instance[...]

Welcome back to another blog where I will share some code to help optimize your time as a Jira Admin. My aim is to save you the hassle of having to manually search the Jira UI in order to find the data you need by using[...]