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To excel as a member of a rapidly expanding managed services team requires demonstrated strengths in diverse areas. Amanda Kirk is a prime example of this, excelling in her role as an Atlassian Support Lead at Isos Technology. As a seasoned DevOps engineer and software developer, Amanda has experience in both front-end and back-end development. This gave her a strong foundation in software design, automation and CI/CD. During this time, she also built up strong project management and Agile skills. She uses all of these, combined with a strenuous academic ethic, to provide superior managed services to Isos Technology’s Atlassian clients. When not working, Amanda’s interests are just as varied as her professional skills. Whether hiking, reading, or playing video games, Amanda shows that balance can be achieved without diminishing diversity of skills. Certifications Atlassian Certified in Jira Project Administration

Measuring Customer Satisfaction (CSAT) with Jira Service Desk

Atlassian, Jira Service Desk, ITSM

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

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The Importance of Customer Satisfaction (CSAT) in ITSM

Jira Service Desk, ITSM

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

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Searching all Jira Filters for a Specific String

Atlassian, Jira

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

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Extracting Workflow and Transition Data with Groovy

Atlassian, Jira

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

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Finding Where Issue Types are Used the Quick Way

Atlassian, Jira

To run the below groovy scripts in this blog, you can use the Groovy Script Tester if you are utilizing JMWE.

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Utilizing the Atlassian Community

Atlassian, Culture

Here at Isos Technology, we are heavily involved in the Atlassian Community. Almost all of us are regulars at our local Atlassian User Groups (AUGs), we frequent the forums, we follow the blogs, we attend the events–we[...]

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The Link | Creating Auto-Filled Jira Issues in a Hurry

Atlassian, Jira

In a hurry? It turns out that creating a Jira issue can be done directly via a single HTML link. Never thought of that before? Same. Think that's super cool? Same!

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Discovery Through Retrospectives

Culture, Project Management

After a recent round of retrospectives with my teams at the end of last quarter, I found myself feeling overwhelmed with gratitude at how much my team had opened up to me. Not only was I able to get to know them better[...]

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Cleaning Up Schemes and Workflows with Groovy

Atlassian, Jira

When it's time to audit your Jira instance to search for areas of improvement or cleanup, the findings can be unsettling... and even getting to the findings themselves can be a pain. Going through your Jira instance[...]

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Generating a List of All Project Leads/Admins with Groovy

Atlassian, Jira

Welcome back to another blog where I will share some code to help optimize your time as a Jira Admin. My aim is to save you the hassle of having to manually search the Jira UI in order to find the data you need by using[...]

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