Recently, Atlassian announced that it had acquired Code Barrel, the makers of Automation for Jira, an easy-to-use and highly popular tool for automating many aspects of Jira and Jira Service Desk. It is now available[...]

In my previous blog posts, I discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers, as well as how to measure CSAT with Jira[...]

In previous blogs, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring that your ITSM processes are providing value to your customers and how to measure CSAT with Jira Service[...]

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

To run the below groovy scripts in this blog, you can use the Groovy Script Tester if you are utilizing JMWE.

Here at Isos Technology, we are heavily involved in the Atlassian Community. Almost all of us are regulars at our local Atlassian User Groups (AUGs), we frequent the forums, we follow the blogs, we attend the events–we[...]

In a hurry? It turns out that creating a Jira issue can be done directly via a single HTML link. Never thought of that before? Same. Think that's super cool? Same!