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To excel as a member of a rapidly expanding managed services team requires demonstrated strengths in diverse areas. Amanda Kirk is a prime example of this, excelling in her role as an Atlassian Support Lead at Isos Technology. As a seasoned DevOps engineer and software developer, Amanda has experience in both front-end and back-end development. This gave her a strong foundation in software design, automation and CI/CD. During this time, she also built up strong project management and Agile skills. She uses all of these, combined with a strenuous academic ethic, to provide superior managed services to Isos Technology’s Atlassian clients. When not working, Amanda’s interests are just as varied as her professional skills. Whether hiking, reading, or playing video games, Amanda shows that balance can be achieved without diminishing diversity of skills. Certifications Atlassian Certified in Jira Project Administration

A Simple Groovy Script for Bulk Disabling Custom Field Values in Jira

Atlassian, Software Solutions

Here at Isos Technology, we've seen use cases for pretty much everything. One use case that has come up repeatedly, for both my clients and myself as an admin, has been bulk disabling custom field values. Say you[...]

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Automate Your Way to Visibility Controls with Extension for Jira Service Desk

Atlassian, Jira Service Desk, ITSM

As a Platinum Solution Partner for Atlassian, Isos Technology receives all types of requests, requirements, and use cases from our clients on a daily basis. Our job is to talk through solution options and recommend[...]

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Collecting Better CSAT Data Is Easy with Automation for Jira

Atlassian, Jira, Jira Service Desk, ITSM

Recently, Atlassian announced that it had acquired Code Barrel, the makers of Automation for Jira, an easy-to-use and highly popular tool for automating many aspects of Jira and Jira Service Desk. It is now available[...]

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Measuring Customer Satisfaction (CSAT) with Jira Service Desk

Atlassian, Jira Service Desk, ITSM

In my previous blog, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers. Luckily, Atlassian created some easy-to-use[...]

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The Importance of Customer Satisfaction (CSAT) in ITSM

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

Introducing ITSM

IT Service Management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to[...]

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Searching all Jira Filters for a Specific String

Atlassian, Jira

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

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Extracting Workflow and Transition Data with Groovy

Atlassian, Jira

In this blog I will be providing yet another useful Groovy snippet to help you get the data you need from your Jira instance in a jiffy!

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Finding Where Issue Types are Used the Quick Way

Atlassian, Jira

To run the below groovy scripts in this blog, you can use the Groovy Script Tester if you are utilizing JMWE.

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