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To excel as a member of a rapidly expanding managed services team requires demonstrated strengths in diverse areas. Amanda Kirk is a prime example of this, excelling in her role as an Atlassian Support Lead at Isos Technology. As a seasoned DevOps engineer and software developer, Amanda has experience in both front-end and back-end development. This gave her a strong foundation in software design, automation and CI/CD. During this time, she also built up strong project management and Agile skills. She uses all of these, combined with a strenuous academic ethic, to provide superior managed services to Isos Technology’s Atlassian clients. When not working, Amanda’s interests are just as varied as her professional skills. Whether hiking, reading, or playing video games, Amanda shows that balance can be achieved without diminishing diversity of skills. Certifications Atlassian Certified in Jira Project Administration

Jira Admin Tip #5: A Groovy Way to Find All Projects with a Specific Project Role

Atlassian, Atlassian Tools, Jira

Here at Isos Technology, we've seen use cases for so many different scenarios! One that comes up now and then for both my clients (and myself, as an admin) is identifying all the projects where a specific project[...]

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Jira Admin Tip #4 - A Groovy Way to Find All Licensed and Active Users

Jira, Jira Service Management

Here at Isos, we've seen use cases for pretty much everything. One use case that has come up for both my clients and myself as an admin has been identifying all licensed or active users in Jira or Jira Service[...]

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Get Requests via Email the Easy Way with Jira Service Management

Jira, Jira Service Management

One common point of confusion I hear from teams who are new to Jira Service Management (JSM) is how to get requests via email from their customers. They assume they have to go the traditional route of using Jira[...]

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Jira Admin Tip #3: A Groovy Way to Find All Screen Schemes Associated with an Issue Type

Atlassian, Atlassian Tools, Jira

Here at Isos Technology, we've seen use cases for pretty much everything. One use case that has come up for both my clients and myself as an admin has been identifying which screen schemes are associated with a[...]

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Jira Admin Tip #2: A Groovy Way to Email All Your Users

Atlassian, Atlassian Tools, Jira

Here at Isos Technology, we've seen use cases for pretty much everything. One use case that has come up for both my clients and myself as an admin has been to identify a way to contact a large group of users. We may[...]

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Jira Admin Tip #1: A Groovy Way to Find All Workflows Associated with an Issue Type

Jira

Here at Isos Technology, we've seen use cases for pretty much everything. One use case that has come up for both my clients and myself as an admin has been identifying which workflows are applied to a specific issue[...]

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Using 15Five Check-ins for Personal Awareness and Reflection

Culture

15Five is a human-centered performance management platform designed to create effective managers, highly engaged employees, and top-performing organizations. At Isos Technology, we use 15Five for various things like[...]

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5 Key Ways an Atlassian Managed Services Partner Can Add Value

Atlassian, Atlassian Tools, Managed Services

Here at Isos Technology, our Managed Services team is known for superb customer service and overall support of your Atlassian stack. Whether you're looking for incident support for your Atlassian products,[...]

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8 Atlassian University Courses That Teach You Everything You Need to Know About Jira Cloud

Jira, Atlassian Cloud, Training

So you want to learn how to use Jira Cloud, but you're not sure where to start? Below, I will lay out some resources for learning the basics of using Jira Cloud so you can hit the ground running! In this blog we'll[...]

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A How-to on Pulling Jira Active User Lists with Groovy

Atlassian, Jira

Here at Isos Technology, implementing custom Groovy scripts for Jira is commonplace. Whether it's for cleanup, complex post functions in workflows, or other needed administration tasks, most Jira Admins become very[...]

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