Implementing and Optimizing Jira Service Management for a Health Engagement Company

A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure when they realized they were only using a small percentage of JSM's capabilities. They set out to further optimize and streamline tracking and visibility of information related to internal and external technology requests.

The company initially explored in-house support for further implementation of the tool, however, it was soon realized that they would benefit from the expertise of an experienced, third-party Atlassian partner. This is where we came in: to implement Jira Service Management across the company and optimize its use.

The Results

When the Senior Director of the health engagement company first envisioned the projects, she did not know if what she wanted was even possible. Today, she says: "Jira Service Management is working exactly the way I intended." The project has resulted in:

• Enhanced IT security controls and streamlined audit processes 
• Improved project management and service delivery
• Cross-functional alignment and collaboration 
• And more! 
  
  

Why Jira Service Management?

There are so many great reasons to consider Jira Service Management, and the Atlassian Partner of the Year (that would be us) to ensure a correct and optimized setup. Allow us to walk you through the process and create custom solutions to help solve your toughest business problems.

Download our quick-read case study below to learn more!