Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

Guest Contributor: Larry Cummings

I have been configuring Jira projects for many, many years. When Jira team-managed projects first came out for Jira Cloud I was excited, then kind of bummed, and then I kind of got[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

Agile transformation requires an entire company to become laser-focused on delivering customer value and satisfaction, which means there are multiple places an agile transformation can stall. The 15th State of Agile[...]

We are thrilled to announce that Isos Technology is now an official Atlassian Specialized Partner in Agile at Scale! The Agile specialization is a validation of our team's deep knowledge, extensive experience, and[...]

DevOps is a belief system, set of principles, and mindset that informs how software development and operations teams organize to deliver customer value. Close collaboration between development and operations teams, a[...]

The recording and presentation slides from our November 3rd webinar, Five Rules for Cleaning and Organizing Your Atlassian House, presented by Atlassian, MSU Federal Credit Union, StarCIO, and Isos Technology, are[...]

Atlassian is hosting a 2-hour virtual experience that you won't want to miss! Register here for their High Velocity: ITSM World Tour, a free event that will be broadcast globally on November 10th, from 8 am - 10 am[...]

If you’re interested in Atlassian Cloud but wondering which of the four plans (Cloud Free, Standard, Premium, and Enterprise) is right for you, this blog post series is for you! In this video and blog post, two of[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s unfortunate when a technology is too complex to configure, too difficult to use, and end users underutilize its functionality. But in my experience[...]