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isos-insights

[New Whitepaper] The Definitive Guide to Transitioning from ITSM to ESM

Atlassian, Agile, ITSM, Enterprise Service Management

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

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Why Jira Administrators Should Love Team-Managed Projects in Jira Cloud

Atlassian, Jira

Guest Contributor: Larry Cummings

I have been configuring Jira projects for many, many years. When Jira team-managed projects first came out for Jira Cloud I was excited, then kind of bummed, and then I kind of got[...]

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How Jira Service Management Streamlines Service Support

Atlassian, Atlassian Tools, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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New Webinar: How & Why to Engage Leadership in the Agile Transformation Journey

Atlassian, Atlassian Tools, Agile

Agile transformation requires an entire company to become laser-focused on delivering customer value and satisfaction, which means there are multiple places an agile transformation can stall. The 15th State of Agile[...]

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It's Official! Isos Technology is an Atlassian Specialized Partner in Agile at Scale

News, Atlassian, Agile

We are thrilled to announce that Isos Technology is now an official Atlassian Specialized Partner in Agile at Scale! The Agile specialization is a validation of our team's deep knowledge, extensive experience, and[...]

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[New Whitepaper] A Foundational Guide to SRE, SLOs, and SLIs

Atlassian, DevOps, SLO

DevOps is a belief system, set of principles, and mindset that informs how software development and operations teams organize to deliver customer value. Close collaboration between development and operations teams, a[...]

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[Watch the Webinar] 5 Rules for Cleaning and Organizing Your Atlassian House

Atlassian, Atlassian Tools, Jira, ITSM, Incident Management, Jira Service Management

The recording and presentation slides from our November 3rd webinar, Five Rules for Cleaning and Organizing Your Atlassian House, presented by Atlassian, MSU Federal Credit Union, StarCIO, and Isos Technology, are[...]

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Don't Miss Atlassian's High Velocity ITSM World Tour!

Atlassian

Atlassian is hosting a 2-hour virtual experience that you won't want to miss! Register here for their High Velocity: ITSM World Tour, a free event that will be broadcast globally on November 10th, from 8 am - 10 am[...]

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Everything You Need to Know about the Atlassian Cloud Enterprise Plan

Cloud, Atlassian, Atlassian Cloud

If you’re interested in Atlassian Cloud but wondering which of the four plans (Cloud Free, Standard, Premium, and Enterprise) is right for you, this blog post series is for you! In this video and blog post, two of[...]

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How to Clean Up Projects in Jira Software

Atlassian, Atlassian Tools, Jira, Jira Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s unfortunate when a technology is too complex to configure, too difficult to use, and end users underutilize its functionality. But in my experience[...]

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