The first step on the Atlassian governance journey is to establish a governance board, or a community of practice. The board should be comprised of a group of people who reflect the makeup of the entire user base, so[...]

Many organizations have adopted cloud-first strategies and mandated moving business-critical tools to the cloud. But cloud migrations can be tricky, and what might seem simple or straightforward can quickly turn[...]

Many organizations begin using Atlassian tools organically—a team adopts them, finds they streamline work and/or improve efficiency, and over time, they gain broader traction throughout the organization. Multiple[...]

One of the greatest advantages of Atlassian tools like Jira Software is their flexibility. Organizations choose them because they can be configured in an infinite number of ways, so rather than having to conform to[...]

Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up, managing the intake of requests, and delivering services to fulfill those requests. But in any given organization,[...]

Isos Technology is very excited to announce that we have become an official Atlassian Specialized Partner in Cloud!

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

Guest Contributor: Larry Cummings

I have been configuring Jira projects for many, many years. When Jira team-managed projects first came out for Jira Cloud I was excited, then kind of bummed, and then I kind of got[...]

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]