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Best Practices for Jira Software Governance: Projects, Statuses, Custom Fields, and Apps

Atlassian Tools, Jira, Software Solutions

The first step on the Atlassian governance journey is to establish a governance board, or a community of practice. The board should be comprised of a group of people who reflect the makeup of the entire user base, so[...]

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[New Webinar] Atlassian Cloud Migration: Minimize Costs, Reduce Headaches, Accelerate Benefits

Atlassian, Atlassian Tools, Agile

Many organizations have adopted cloud-first strategies and mandated moving business-critical tools to the cloud. But cloud migrations can be tricky, and what might seem simple or straightforward can quickly turn[...]

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[New Whitepaper] Practical Recommendations for Cleaning and Organizing Your Atlassian Instance

Atlassian, Agile, ITSM, Enterprise Service Management

Many organizations begin using Atlassian tools organically—a team adopts them, finds they streamline work and/or improve efficiency, and over time, they gain broader traction throughout the organization. Multiple[...]

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Jira Software Governance – What It Is and Why You Need It

Atlassian, Jira

One of the greatest advantages of Atlassian tools like Jira Software is their flexibility. Organizations choose them because they can be configured in an infinite number of ways, so rather than having to conform to[...]

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What IT Teams Can Teach Business Teams about Running a JSM Service Desk

ITSM, Jira Service Management, Enterprise Service Management

Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up, managing the intake of requests, and delivering services to fulfill those requests. But in any given organization,[...]

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Isos Technology Becomes an Official Atlassian Specialized Partner in Cloud

News, Cloud, Atlassian, Atlassian Cloud

Isos Technology is very excited to announce that we have become an official Atlassian Specialized Partner in Cloud!

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Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

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[New Whitepaper] The Definitive Guide to Transitioning from ITSM to ESM

Atlassian, Agile, ITSM, Enterprise Service Management

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

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Why Jira Administrators Should Love Team-Managed Projects in Jira Cloud

Atlassian, Jira

Guest Contributor: Larry Cummings

I have been configuring Jira projects for many, many years. When Jira team-managed projects first came out for Jira Cloud I was excited, then kind of bummed, and then I kind of got[...]

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How Jira Service Management Streamlines Service Support

Atlassian, Atlassian Tools, Jira Service Management

Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver better services to both internal and external customers. However, Jira Service Management (JSM), which is built on[...]

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