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    ITSM

    Your Easy-Peasy Guide to Setting Up a Jira Service Management Knowledge Base

    One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to...

    15 Jun, 2021
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    Atlassian

    Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

    Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent...

    28 Jan, 2021
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    Jira Service Management

    How to Create Kanban Boards for Jira Service Management Projects in Cloud & Server

    With recent changes in the Navigation UI for Jira Service Management (formerly Jira Service Desk),...

    8 Dec, 2020
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    ITSM

    Take ITSM Escalation to the Next Level with Jira Service Desk

    Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your...

    6 Aug, 2020
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    Atlassian

    Why Service Management is a Critical Piece of DevOps

    Breaking down the silos between the Development teams and the Operations teams is at the core of...

    23 Jun, 2020
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    Atlassian

    Measuring Customer Satisfaction (CSAT) with Jira Service Desk

    Atlassian created some easy-to-use and built-in features to solicit customer feedback within Jira...

    14 May, 2020
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