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Your Easy-Peasy Guide to Setting Up a Jira Service Management Knowledge Base

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to...

15 Jun, 2021

Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent...

28 Jan, 2021
Jira Service Management

How to Create Kanban Boards for Jira Service Management Projects in Cloud & Server

With recent changes in the Navigation UI for Jira Service Management (formerly Jira Service Desk),...

8 Dec, 2020

Take ITSM Escalation to the Next Level with Jira Service Desk

Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your...

6 Aug, 2020

Why Service Management is a Critical Piece of DevOps

Breaking down the silos between the Development teams and the Operations teams is at the core of...

23 Jun, 2020

Measuring Customer Satisfaction (CSAT) with Jira Service Desk

Atlassian created some easy-to-use and built-in features to solicit customer feedback within Jira...

14 May, 2020
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