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Jira Service Management

The Formula for Fantastic Forms in Jira Service Management

One of the key features of Jira Service Management (JSM) is the customer portal. This main feature...

27 Jul, 2021
Jira

Get Requests via Email the Easy Way with Jira Service Management

One common point of confusion I hear from teams who are new to Jira Service Management (JSM) is how...

20 Jul, 2021
Culture

How Jira Service Management Can Mirror Company Culture & Values

Guest Contributor: Mary Ramirez

An organization's overarching culture and values trickle down to...

13 Jul, 2021
Atlassian

New Jira Service Management Guide!

New Jira Service Management guide! With the recent introduction of Jira Service Management (JSM),...

29 Jun, 2021
ITSM

Is Jira Service Management Right For Your Company?

Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do...

15 Jun, 2021
ITSM

Your Easy-Peasy Guide to Setting Up a Jira Service Management Knowledge Base

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to...

15 Jun, 2021
Atlassian

Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent...

28 Jan, 2021
Jira Service Management

How to Create Kanban Boards for Jira Service Management Projects in Cloud & Server

With recent changes in the Navigation UI for Jira Service Management (formerly Jira Service Desk),...

8 Dec, 2020
ITSM

Take ITSM Escalation to the Next Level with Jira Service Desk

Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your...

6 Aug, 2020
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