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For ITSM teams across the enterprise, at almost every organization, pressure is mounting. There are a number of trends at play causing this pressure, including the massive increase in the use of SaaS applications. The adoption of practices like Agile and DevOps are bringing faster release cycles, and despite their focus on quality, the higher volume can mean a higher likelihood of bugs slipping through.
Companies are growing, both organically and through M&A, bringing new internal and external customers for ITSM teams to support. Interestingly, as this happens, businesses are also gaining a deeper appreciation for ITSM expertise in service delivery and looking to IT teams to serve as a model for other teams across the enterprise.
T
o meet the growing demand, ITSM teams need to scale, which is unfortunately easier said than done. It’s time consuming and costly to add headcount, and scaling manual practices is impractical and error prone. ITSM teams need to work smarter and faster, and to do that, they are increasingly embracing automation. In fact, the many enterprises who adhere to Information Technology Infrastructure Library (ITIL), which provide a framework for IT-enabled services, will recognize “optimize and automate” as one of its seven guiding principles.
In our consulting practice at Isos Technology, many of the ITSM teams we work with are just beginning their automation journey, while others are well on their way. This whitepaper is geared toward ITSM teams that are new to automation in Jira Service Management.
What You'll Learn...
- The native automation in Jira Service Management, Cloud Premium, and Enterprise
- The basic components of a JSM automation rule
- How companies benefit from implementing automation in JSM
- How automation can be used to streamline complex, multi-step ITSM processes like onboarding new employees
- And more!
Don't miss out on this informative whitepaper!
