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Fight the Good Fight! Put an End to Bad Service Management with JSM!

Are your IT, development, operations, and business teams working in silos? Are dev and ops driving...

10 Jan, 2023

Atlassian Presents: High Velocity ITSM, Wrapped!

Last week, we were lucky enough to attend Atlassian Presents: High Velocity ITSM from the comfort...

20 Dec, 2022

Learn How CBS Implemented Enterprise Service Management with Atlassian Tools

The recording and presentation slides from our webinar presented by Atlassian, StarCIO, and Isos...

20 Dec, 2022

Implementing and Optimizing Jira Service Management for a Health Engagement Company

A health engagement organization was already using Jira Service Management (JSM) to power its IT...

5 Dec, 2022

Service Management: Not Just for IT Anymore

The future of ITSM is Enterprise Service Management (ESM)—or is ESM already here to stay? With...

29 Nov, 2022

The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

15 Nov, 2022

How to Create a Conditional, Dynamic Service Portal Experience for Customers using Assets

If the title of this blog post didn’t throw you off, congratulations! And if it did, don’t worry,...

8 Nov, 2022

CBS Marketing Group Partners with Isos to Streamline Complex Project Management Processes

CBS Marketing Group’s more than 150 team members had been using a proprietary .NET-based system,...

8 Nov, 2022

Should I use Knowledge Base or Confluence with Jira Service Management?

Atlassian announced that Knowledge Base is now built into Jira Service Management as of March 2022....

31 Oct, 2022
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