One common point of confusion I hear from teams who are new to Jira Service Management (JSM) is how to get requests via email from their customers. They assume they have to go the traditional route of using Jira[...]Read More
Guest Contributor: Mary Ramirez
An organization's overarching culture and values trickle down to the IT team, both of which drive the way work is done in the department. And it's no secret that the work an IT team[...]Read More
New Jira Service Management guide! With the recent introduction of Jira Service Management (JSM), Atlassian has taken a significant step forward in meeting the demands of the rapidly evolving ITSM landscape.
Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one to choose for your organization? At first glance, it might seem simple to determine the[...]Read More
Queues in Jira Service Management (JSM) are a great way to bucket issues, helping to put the work in front of the right person to address the need at hand quickly. Building a queue is as easy as a good JQL statement.Read More
As an Atlassian Platinum Solution Partner, we might be a bit biased. But in our estimation, Jira Service Management (formerly Jira Service Desk) keeps getting better and better. If you're late to the party, here's a[...]Read More