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isos-insights

Get Requests via Email the Easy Way with Jira Service Management

Jira, Jira Service Management

One common point of confusion I hear from teams who are new to Jira Service Management (JSM) is how to get requests via email from their customers. They assume they have to go the traditional route of using Jira[...]

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How Jira Service Management Can Mirror Company Culture & Values

Culture, Jira Service Management

Guest Contributor: Mary Ramirez

An organization's overarching culture and values trickle down to the IT team, both of which drive the way work is done in the department. And it's no secret that the work an IT team[...]

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New Jira Service Management Guide!

Atlassian, Atlassian Tools, Opsgenie, ITSM, Incident Management, Jira Service Management

New Jira Service Management guide! With the recent introduction of Jira Service Management (JSM), Atlassian has taken a significant step forward in meeting the demands of the rapidly evolving ITSM landscape.

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Is Jira Service Management Right For Your Company?

ITSM, Jira Service Management

Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one to choose for your organization? At first glance, it might seem simple to determine the[...]

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Your Easy-Peasy Guide to Setting Up a Jira Service Management Knowledge Base

ITSM, Jira Service Management

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to set up a knowledge base. It's not just good for the ITSM team--customers benefit, too! With a knowledge base,[...]

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A How-to on Effectively Using Queues in Jira Service Management

Atlassian Tools, ITSM, Jira Service Management

Queues in Jira Service Management (JSM) are a great way to bucket issues, helping to put the work in front of the right person to address the need at hand quickly. Building a queue is as easy as a good JQL statement.

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Atlassian’s ThinkTilt Acquisition is a ProForma Formula for ITSM & ESM Success

Atlassian, Atlassian Tools, Jira, ITSM, Jira Service Management, Enterprise Service Management

In the runup to Team ’21, Atlassian announced they had acquired ThinkTilt, the company that makes one of our favorite no-code/low-code form builders for Jira and Jira Service Management, ProForma. ProForma has been[...]

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Jira Service Management Now Includes Insight for Optimal Asset Management

Atlassian, Atlassian Tools, Jira Service Management

As an Atlassian Platinum Solution Partner, we might be a bit biased. But in our estimation, Jira Service Management (formerly Jira Service Desk) keeps getting better and better. If you're late to the party, here's a[...]

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5 Reasons We're Excited for Team '21, Atlassian's Premier Conference

News, Atlassian Tools, Jira, Atlassian Summit, Training, Remote Work, Jira Align, Jira Service Management, Enterprise Service Management, Atlassian Team '21

Atlassian's Team '21 is right around the corner, and we are here for it! This virtual conference replaces Atlassian's most popular and best-attended annual event, Summit. Last year, Atlassian had to quickly pivot[...]

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5 Surprising Insights on the Important SRE Role

Jira, DevOps, ITSM, Digital Transformation, Jira Service Management, Site Reliability Engineering

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

Google wrote the book on Site Reliability Engineering (SRE), and many organizations have SREs working with their agile development teams responding to[...]

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