A Leading TV Manufacturer Replaces ServiceNow with JSM and Assets

A well-known electronics company was founded more than 20 years ago with the belief that customers deserve the best technology for the best value. Today, the company is a leading manufacturer of televisions and sound systems, and its products are widely used in homes and businesses throughout North America.

The Challenge:

The electronics company was using Atlassian solutions for software development and ServiceNow for ITSM, which led to a disconnect. The company sought to integrate DevOps and ITSM to enhance collaboration and streamline change management. The company also aimed to improve its manual, error-prone process of tracking assets in Excel and its complex onboarding and offboarding practices, which suffered from fragmented management across systems, hindering team collaboration and visibility.

The Solution:

Isos Technology streamlined the implementation of JSM for the electronics company by following a four-phase approach: planning, building, testing, and deploying. This strategy began with a detailed analysis of the company's existing ServiceNow usage to identify improvement areas. Isos then introduced custom forms and automated workflows for efficient ticket handling, enhanced change, incident, and knowledge management within JSM, and integrated asset management for tracking resources. Isos Technology also automated complex onboarding/offboarding tasks, supported by EazyBI for robust, real-time asset reporting, ensuring a comprehensive solution tailored to the company’s unique needs.

The Results: 

As a result of Isos Technology's efforts, the electronics company:

• Enhanced operational efficiency through customized intake forms, streamlined workflows, and automation, allowing teams to focus on high-priority tasks.
• Improved visibility and closer collaboration across departments with integrated change management and onboarding/offboarding processes.
• Simplified asset management with the transition from Excel to a more sophisticated system, ensuring accurate, real-time tracking of asset usage.
• Increased accuracy in reporting due to better data collection practices, comprehensive automation, and advanced analytics tools.

Interested in learning more about how Isos Technology partnered with a leading electronics manufacturer to Replace ServiceNow with Jira Service Management and Assets?

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