Atlassian Jira Service Management—Powerful Asset Management for Federal Agencies that Provides Real-Time Situational Awareness

IT asset management (ITAM) is the practice of tracking IT assets like software (like SaaS applications and licenses) and hardware (like servers, laptops, keyboards, and monitors), and ensuring they are maintained, upgraded, and otherwise kept in good working order. Healthy ITAM practices help with inventory management, license management, and financial planning. They minimize issues, support security, and are often required for auditing and compliance purposes.

Digital transformation in Federal agencies and departments is increasingly making ITAM more complex—there’s just so much more to keep track of and manage. Jira Service Management (JSM), the same solution that can power your IT service desk, has built-in asset management functionality called Assets that can not only simplify ITAM, but also streamline delivery of IT services. And importantly, it is so powerful and flexible that Federal agencies can use it to manage a host of other critical assets.

With Assets, you can see what equipment is assigned to a person, what software has been assigned to them, what functional area they work in, who their superiors are, and who needs to approve any changes that need to be made to what they’ve been issued. For agencies using JSM as their ITSM solution, it makes it so much easier when someone submits a ticket to the service desk—you have all the information you need about them, their hardware and software, to resolve the issue, right at your fingertips.

Asset management can be so much more than connecting people to software and hardware, especially for Federal agencies. It can mean understanding where your people are currently located, how often they’ve been deployed and for how long, where specialized equipment is, how often it has been put into service and repaired, etc. 

With Assets, an asset can be anything–people, software, hardware, servers, locations, specialized equipment, or something else altogether. Virtually anything that you currently track in a spreadsheet or database can be imported into JSM as an asset. Then, that information can be connected to other assets–people can be connected to managers, departments, equipment, locations, etc. Further, those can be tied to specific approvers and approval processes, so that if a request is made, the people who need to approve it can be automatically informed.

You could, for instance, see where critical equipment is, how often it’s been put into service, and what issues it’s had. Like everything in JSM, the information is up-to-date and can be quickly and easily pulled into a dashboard or report and shared with people who need to know, providing at-a-glance, real-time situational awareness so when people and equipment need to be called into action, you’re able to move fast.

Ready to simplify your IT asset management and streamline delivery of IT services? Contact us to learn more about how Jira Service Management's built-in asset management functionality, Assets, can help your Federal agency manage and track critical assets more effectively. Don't wait, take the first step towards a more efficient and effective ITAM strategy today.