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Why Jira Service Management is the Smart Solution for Today's ITSM

On November 9th, 2020, Jira Service Desk (JSD), an Atlassian product, will become Jira Service...

17 Nov, 2020

The 411 on Atlassian's Latest Gem: Jira Service Management

Atlassian has made a lot of cool announcements this year, but as far as we're concerned, their...

10 Nov, 2020

What IT Managers Need to Know About Jira Service Management

Jira Service Desk’s transition to Jira Service Management (on November 9th, 2020) will provide a...

10 Nov, 2020
Atlassian Tools

3 Ways Statuspage Makes it Easy to Communicate Real-Time Status to Users

Statuspage, Atlassian's #1 incident and status communication tool, is—quite literally—a page...

27 Oct, 2020

How a Single Platform Can Improve DevOps and ITSM Collaboration

More than ever, organizations are making the culture and structural changes necessary to embrace...

13 Oct, 2020

Transparency is the Best Policy

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as...

29 Sep, 2020
Atlassian Tools

Your One-Stop Guide to Incident Management Using Atlassian Tools


IT incidents happen, and while they are always unplanned, your response to them doesn’t have to...

15 Sep, 2020

Automate Your Way to Visibility Controls with Extension for Jira Service Desk

As a Platinum Solution Partner for Atlassian, Isos Technology receives all types of requests,...

1 Sep, 2020

How to Apply the ITIL v4 Guiding Principles to Jira Service Desk Portal Design

Guest Contributor: Damian Rosochacki

ITIL (Information Technology Infrastructure Library) is a...

25 Aug, 2020
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