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Your One-Stop Guide to Incident Management Using Atlassian Tools

Atlassian Tools, Jira Service Desk, ITSM, Incident Management

 

IT incidents happen, and while they are always unplanned, your response to them doesn’t have to be. A well-handled incident with clear and transparent communication can actually build customer trust. And a[...]

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Automate Your Way to Visibility Controls with Extension for Jira Service Desk

Atlassian, Jira Service Desk, ITSM

As a Platinum Solution Partner for Atlassian, Isos Technology receives all types of requests, requirements, and use cases from our clients on a daily basis. Our job is to talk through solution options and recommend[...]

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How to Apply the ITIL v4 Guiding Principles to Jira Service Desk Portal Design

Jira Service Desk, ITSM

ITIL (Information Technology Infrastructure Library) is a fantastic resource for anyone in the ITSM space and for teams providing internal or external services to customers. Updated in May 2019, ITIL v4 features a[...]

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Webinar Replay: Resilient IT Services for the New Normal Aug-19-2020

ITSM

 

If you missed our August 19, 2020 ITSM webinar, presented by Isos Technology and StarCIO, the replay is now available!

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5 Ways to Elevate IT Resiliency for the New Normal

Atlassian Tools, DevOps, ITSM, Remote Work

Guest Contributor:  Isaac Sacolick, President | CIO, StarCIO

If you can fully define what the new normal is and how long it will last, then you are one step ahead of many of the experts. What we can safely say is[...]

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Take ITSM Escalation to the Next Level with Jira Service Desk

Jira Service Desk, ITSM

Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your team's success at handling high-priority incidents and requests will depend on the structure of that underlying process.[...]

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5 Reasons We're Thrilled About Atlassian's Acquisition of Mindville

News, Atlassian Tools, Jira Service Desk, ITSM

 

Atlassian recently shared some exciting news! They announced the acquisition of Mindville, an asset and configuration management company founded in 2013. Mindville is based in Sweden and boasts over 1,700 customers[...]

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Collecting Better CSAT Data Is Easy with Automation for Jira

Atlassian, Jira, Jira Service Desk, ITSM

Recently, Atlassian announced that it had acquired Code Barrel, the makers of Automation for Jira, an easy-to-use and highly popular tool for automating many aspects of Jira and Jira Service Desk. It is now available[...]

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The Power of Jira Service Desk for Non-Technical Teams

Atlassian, Atlassian Tools, Jira Service Desk, ITSM

For years now, we've seen how powerful the Jira Service Desk (JSD) platform can be for teams that help support a company or customers. JSD can find a place as an internal Help Desk, IT Systems support, or fielding[...]

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3 Settings Your ITSM Team isn't Using in Jira Service Desk (But Should Be...)

Atlassian, Jira Service Desk, ITSM

Jira Service Desk offers a lot of great features for IT service teams in support of their ITSM practice, such as:

  • A customer-facing support portal
  • Service Level Agreement metrics
  • Tracking approvals

However, a few[...]

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