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3 Settings Your ITSM Team isn't Using in Jira Service Desk (But Should Be...)

Atlassian, Jira Service Desk, ITSM

Jira Service Desk offers a lot of great features for IT service teams in support of their ITSM practice, such as:

  • A customer-facing support portal
  • Service Level Agreement metrics
  • Tracking approvals

However, a few[...]

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Developing an ITSM App? It's All About the End User!

Software Development, Atlassian, ITSM

As developers at Isos, my colleagues and I build tools that end up helping a wide variety of customers on the Atlassian Marketplace, but we also build applications for our internal teams that allow them to increase[...]

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Webinar Presentation and Recording Now Available! Improving DevOps Collaboration

ITSM

We recently co-hosted a webinar with StarCIO and Atlassian for Agile and DevOps leaders titled, "Improving DevOps Collaboration on Major Incident Resolution."

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A Truly Transformational ITSM Experience

Atlassian Tools, Jira, Software Solutions, Jira Service Desk, ITSM

In our recent webinar, How IT Leaders Can Improve the Agile Service Desk in a Post-Covid World, Isos invited a few IT leaders to have a discussion on how IT has helped organizations transition to remote work and[...]

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Why Service Management is a Critical Piece of DevOps

Atlassian, Atlassian Tools, DevOps, Jira Service Desk, ITSM

Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps Infinity Loop shows very clearly the relationship between these two functions:

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Why Jira Service Desk Elevates IT Support for Remote Teams

Atlassian, Jira Service Desk, ITSM, Remote Work

Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]

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Webinar Presentation and Recording Now Available! IT and Improving the Agile Service Desk in a Post-COVID World

Atlassian Tools, Jira Service Desk, ITSM

We recently co-hosted a webinar with StarCIO and Atlassian for CIO and IT leaders titled, "How IT Leaders Can Improve the Agile Service Desk in a Post-COVID World."

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Webinar: Improving DevOps Collaboration on Major Incident Resolution and Problem Management

ITSM

Watch the replay and get the presentation slides of the June 24, 2020 webinar presented by Isos Technology and StarCIO!

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