Jira Service Desk offers a lot of great features for IT service teams in support of their ITSM practice, such as:
- A customer-facing support portal
- Service Level Agreement metrics
- Tracking approvals
However, a few[...]
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3 Settings Your ITSM Team isn't Using in Jira Service Desk (But Should Be...)
Atlassian, Jira Service Desk, ITSM
Developing an ITSM App? It's All About the End User!
Software Development, Atlassian, ITSM
As developers at Isos, my colleagues and I build tools that end up helping a wide variety of customers on the Atlassian Marketplace, but we also build applications for our internal teams that allow them to increase[...]
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Take CSAT Surveys to the Next Level with Surveys for Jira
Atlassian, Jira Service Desk, ITSM
In my previous blog posts, I discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring your ITSM processes are providing value to your customers, as well as how to measure CSAT with Jira[...]
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A Truly Transformational ITSM Experience
Atlassian Tools, Jira, Software Solutions, Jira Service Desk, ITSM
In our recent webinar, How IT Leaders Can Improve the Agile Service Desk in a Post-Covid World, Isos invited a few IT leaders to have a discussion on how IT has helped organizations transition to remote work and[...]
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Why Service Management is a Critical Piece of DevOps
Atlassian, Atlassian Tools, DevOps, Jira Service Desk, ITSM
Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps Infinity Loop shows very clearly the relationship between these two functions:
Why Jira Service Desk Elevates IT Support for Remote Teams
Atlassian, Jira Service Desk, ITSM, Remote Work
Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]
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Measuring CSAT with Jira Software
In previous blogs, we discussed the importance of customer satisfaction scores (CSAT) in relation to ensuring that your ITSM processes are providing value to your customers and how to measure CSAT with Jira Service[...]
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