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This CloudWatch Canary Will Proactively Monitor Jira

Atlassian, Atlassian Tools, Jira, Synthetic Monitoring

How do you know when Jira goes down? It's pretty easy to tell from both an end user perspective and from a monitoring perspective. You can have any number of monitoring solutions doing a web check for[...]

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Pioneering Service Management Capabilities in the Enterprise

ITSM, Jira Service Management, Enterprise Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

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Implementing and Optimizing Jira Service Management for a Health Engagement Company

Case Studies, Atlassian, Atlassian Tools, Jira Service Management

We have a new case study! A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure, when they realized they were only using a small[...]

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Advanced Roadmaps Part 2: Building Smarter Plans

Cloud, Atlassian, Atlassian Tools, Jira, Agile, Atlassian Cloud, Project Management

In today's installment of the Advanced Roadmaps blog series, we'll be discussing Advanced Roadmaps in Jira Software Cloud Premium. According to Atlassian: "For Advanced Roadmaps, we've taken our product previously[...]

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Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

Atlassian, Atlassian Tools, Jira Service Desk, Jira Service Management

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf of someone else. It is certainly well suited for those side conversations happening via[...]

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5 Reasons Organizations are Migrating to Atlassian Cloud

Confluence, Cloud, Atlassian Tools, Jira, Atlassian Cloud, Jira Service Management

Ever since last October, the tech community has been abuzz regarding Atlassian's decision to retire their 18-year-old Server platform. And while in many ways, October feels like a lifetime ago (thanks, 2020...), we[...]

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Advanced Roadmaps Part 1: From Planning Pain to Planning Panache

Jira, Agile, Project Management

Hey there, people of the interwebs! It's me again, your fave Atlassian fan-nerd. I'm coming at you today with a bit of my origin story. Hang on, it's not one of those my mother formed me out of clay type deals. Nope.[...]

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How Managed Services Can Help Nail Down Your Atlassian Strategy

Managed Services

You've probably heard about Managed Services in the past, although it's commonly misunderstood. Many people think of it as just another team that closes out tickets. Here at Isos Technology, Managed Services does[...]

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Atlassian Companion Makes it Easy to Edit Files in Confluence

Confluence, Atlassian Tools

Many of my clients use Confluence as a file-sharing tool, which is really easy when you use the File List blueprint.

Did you know that Confluence will keep track of each version of your file? All you have to do is[...]

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7 Best Practices for Consolidating Jira Instances - Part 1

Cloud, Atlassian, Atlassian Tools, Atlassian Cloud

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

In our latest series, Isaac Sacolick (Isos Technology's favorite guest author and webinar moderator) does a deep dive into how and why you should merge[...]

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