How do you know when Jira goes down? It's pretty easy to tell from both an end user perspective and from a monitoring perspective. You can have any number of monitoring solutions doing a web check for[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

We have a new case study! A health engagement organization was already using Jira Service Management (JSM) to power its IT service desk and project infrastructure, when they realized they were only using a small[...]

In today's installment of the Advanced Roadmaps blog series, we'll be discussing Advanced Roadmaps in Jira Software Cloud Premium. According to Atlassian: "For Advanced Roadmaps, we've taken our product previously[...]

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf of someone else. It is certainly well suited for those side conversations happening via[...]

Ever since last October, the tech community has been abuzz regarding Atlassian's decision to retire their 18-year-old Server platform. And while in many ways, October feels like a lifetime ago (thanks, 2020...), we[...]

Hey there, people of the interwebs! It's me again, your fave Atlassian fan-nerd. I'm coming at you today with a bit of my origin story. Hang on, it's not one of those my mother formed me out of clay type deals. Nope.[...]

You've probably heard about Managed Services in the past, although it's commonly misunderstood. Many people think of it as just another team that closes out tickets. Here at Isos Technology, Managed Services does[...]

Many of my clients use Confluence as a file-sharing tool, which is really easy when you use the File List blueprint.

Did you know that Confluence will keep track of each version of your file? All you have to do is[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

In our latest series, Isaac Sacolick (Isos Technology's favorite guest author and webinar moderator) does a deep dive into how and why you should merge[...]