Let’s face it...everything is disrupted right now. COVID-19 has turned our lives upside down. Every newscast brings anxiety. We all are missing our family and friends. Even my dog doesn’t understand why we are[...]

Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your team's success at handling high-priority incidents and requests will depend on the structure of that underlying process.[...]

As we all know, there is a huge difference between ground-based (Server and Data Center) and cloud-based Atlassian tooling. Both have clear advantages and disadvantages, so making the decision on what's best for your[...]

For everyone still working from home, Atlassian tools offer teams a variety of ways to facilitate communication and interaction. In this post, I'll go introduce you to my three favorite tools, Jira, Confluence and[...]

Atlassian recently shared some exciting news! They announced the acquisition of Mindville, an asset and configuration management company founded in 2013. Mindville is based in Sweden and boasts over 1,700 customers[...]

There are any number of reasons an organization might choose to migrate to Atlassian Cloud. Perhaps a CTO or CIO has mandated moving all enterprise tools to the cloud. Or, perhaps mergers and acquisitions are[...]

Truth be told, I'm not much of a betting gal. Vegas, horse races, March madness—yeah, not my thing. Even if I were a betting gal, it's not likely that I'd bet on some obscure tidbits about this trusty ol' bucket of[...]

In the accounting and human resources offices here at Isos Technology, we use Confluence, Jira, Jira Service Desk, and Trello every day. In this post, I'll explain how our back office teams use these tools and how[...]

Atlassian Cloud has been growing quickly, and it's not difficult to understand why. Teams using Atlassian Cloud products have increased productivity and reduced administrative costs. Plus, now they can scale with[...]

In my last blog, I wrote about project archiving in Jira Cloud. I'd like to say that two things are still happening since my previous blog post:

1. I'm still quarantined to my home due to Covid-19 and...

2. I'm[...]