As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

One of the biggest things that helps with scaling Jira is having a test environment. For small instances, it could be that the test environment is just a test project. For larger environments, it’s important to have[...]

Overview

Opsgenie—a proven, powerful tool that specifically targets incident management—is now available as part of Jira Service Management (JSM) or as a standalone. Opsgenie is a very important component in keeping[...]

Register today for our February 9th webinar, presented by Isos Technology and Atlassian!

Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]

We all have lists of critical tasks that need to be performed regularly—the kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]

Digital transformation is more than a buzzword. In today's incredibly dynamic business environment, it's an imperative. But what is digital transformation all about? For many organizations, the answer is business[...]