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How to Unlock the Power of High-Velocity ITSM, According to Forrester®

Atlassian Tools, Software Solutions, Jira Service Desk, ITSM, Jira Service Management

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

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Scaling Jira Processes: Why You Need a Testing Environment

Atlassian, Jira, Software Solutions

One of the biggest things that helps with scaling Jira is having a test environment. For small instances, it could be that the test environment is just a test project. For larger environments, it’s important to have[...]

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Opsgenie Integrations are an Incident Manager's Best Friend

Atlassian Tools, Opsgenie

Overview

Opsgenie—a proven, powerful tool that specifically targets incident management—is now available as part of Jira Service Management (JSM) or as a standalone. Opsgenie is a very important component in keeping[...]

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Webinar: 5 Best Practices for Merging Atlassian Instances in a Cloud Migration

Cloud, Atlassian Cloud

Register today for our February 9th webinar, presented by Isos Technology and Atlassian!

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3 Key Drivers for the Adoption of Jira Service Management by Business Teams

Atlassian Tools, ITSM, Jira Service Management

Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]

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Don't Key That in Again! Simplify Recurring Projects with Issue Templates for Jira

Atlassian, Atlassian Tools, Jira, Apps

We all have lists of critical tasks that need to be performed regularlythe kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]

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Atlassian Insight—Now You Can Model Everything!

Atlassian, Atlassian Tools

If you take a quick glance at Atlassian's newest product, Insight, you might think "Oh, asset management, I understand." That quick judgment is just as much of a mistake as seeing Jira and thinking "Oh, a bug[...]

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Three Ways the Workplace Will Change in 2021

Remote Work

With the start of a new year, I've been thinking about what the workplace will look like in 2021 and beyond. With some companies, the transition to remote work was easy. For others, the transition is much more[...]

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Navigating Scaled Agile with SAFe® and Jira Align

Atlassian, Atlassian Tools, Jira Align, Digital Transformation

Digital transformation is more than a buzzword. In today's incredibly dynamic business environment, it's an imperative. But what is digital transformation all about? For many organizations, the answer is business[...]

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Streamline 311 for Citizen Engagement - Part 2

Atlassian, Atlassian Tools, Jira Service Management

In Part 1 of this series, we talked about using Jira Service Management (JSM) to modernize 311,  a non-emergency phone number that people can call in many cities to find information about services, make[...]

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