Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf of someone else. It is certainly well suited for those side conversations happening via[...]

Ever since last October, the tech community has been abuzz regarding Atlassian's decision to retire their 18-year-old Server platform. And while in many ways, October feels like a lifetime ago (thanks, 2020...), we[...]

Hey there, people of the interwebs! It's me again, your fave Atlassian fan-nerd. I'm coming at you today with a bit of my origin story. Hang on, it's not one of those my mother formed me out of clay type deals. Nope.[...]

You've probably heard about Managed Services in the past, although it's commonly misunderstood. Many people think of it as just another team that closes out tickets. Here at Isos Technology, Managed Services does[...]

Many of my clients use Confluence as a file-sharing tool, which is really easy when you use the File List blueprint.

Did you know that Confluence will keep track of each version of your file? All you have to do is[...]

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

In our latest series, Isaac Sacolick (Isos Technology's favorite guest author and webinar moderator) does a deep dive into how and why you should merge[...]

As Forrester’s recently released report, Proven Drivers for Unlocking High-Velocity ITSM, explains, “With the global outbreak of the COVID-19 pandemic, uncertainty has become the new normal for many organizations.”[...]

One of the biggest things that helps with scaling Jira is having a test environment. For small instances, it could be that the test environment is just a test project. For larger environments, it’s important to have[...]

Overview

Opsgenie—a proven, powerful tool that specifically targets incident management—is now available as part of Jira Service Management (JSM) or as a standalone. Opsgenie is a very important component in keeping[...]

Register today for our February 9th webinar, presented by Isos Technology and Atlassian!

Jira Service Management (formerly Jira Service Desk) has long been a great tool for IT service teams, owing its success to easy queue management, built-in reporting, and helpful SLA metrics. In recent years, however,[...]

We all have lists of critical tasks that need to be performed regularly—the kind where missing one could cost time and money. This might be a monthly process for HR, Accounting, or any another department...or even an[...]

Digital transformation is more than a buzzword. In today's incredibly dynamic business environment, it's an imperative. But what is digital transformation all about? For many organizations, the answer is business[...]

Introduction

Ever since the Raspberry Pi debuted nine years ago, we here at Isos Technology have been BIG fans of the little single-board computer that could. We have utilized RasPis for things like powering our[...]