Atlassian Is a Leader in the 2022 Gartner® Magic Quadrant™ for ITSM!

We’re excited to report that Atlassian has been named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms! Gartner is a trusted industry analyst that companies rely on for research and recommendations when making important technology and business decisions. Gartner’s recognition of Atlassian’s Jira Service Management (JSM) as a leading ITSM platform is validation of the investment Atlassian has made in providing best-in-class service management solutions, a huge win for both Atlassian and for Solution Partners like Isos Technology who implement and support Atlassian tools.

About Jira Service Management

Atlassian introduced Jira Service Management in 2020 to drive high-velocity ITSM and empower service delivery teams across the enterprise. JSM was designed to help organizations deliver value fast, make work visible, and connect development and operations teams. One year later, Atlassian was recognized as a Visionary in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools, the first year the company made an appearance on the report. 

Along the way, Atlassian has made significant investments in the ITSM space – including acquisitions like OpsGenie, Halp, Insight, and ProForma – enabling request, incident, change, configuration, and asset management all in one platform, along with better user experiences. According to Gartner, Jira Service Management is the fastest-growing ITSM product by new customer count for the second year in a row, with over 45,000 customers now relying on JSM to power their organizations’ internal and external service delivery.

How to Get the Most Out of JSM

As an official Atlassian Specialized Partner in ITSM, Isos has helped hundreds of teams implement and optimize JSM to increase collaboration and efficiency, give teams the autonomy and flexibility to spin up and customize service desks that meet their needs and processes while maintaining alignment across the organization, and extend ITSM tools and practices to support business teams of all kinds. You can read about some of our customer success stories here. 

We’re looking forward to continuing to partner with Atlassian to deliver service management solutions that drive amazing results for our customers. Please reach out to us if you have any questions about ITSM and ESM best practices, and how Atlassian tools can support your business needs and goals. We’re here to help!

More ITSM Resources

To read the full report, download the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. 

To learn more about Atlassian’s ITSM vision, register for Atlassian Presents: High-Velocity, an annual ITSM event taking place in-person in London and online globally this December. 

Download our most popular whitepaper: Jira Service Management: A Modern ITSM Solution for an Evolving Landscape.