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4 Tips for Effectively Working From Home

Remote Work

In the current state of things (a.k.a. the COVID-19 pandemic), finding a way to work from home has become essential. However, for most people, working from home is a new feature. This makes it hard to navigate, since[...]

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To Script or Not to Script

Atlassian, Jira

 
I’ve always been a firm believer that anything is possible. This mostly holds true in the script world of Atlassian. However, just because something can be built doesn’t mean it should be. We could go really[...]
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Scaling Your Process - Default Templates

Atlassian, Jira

It’s important to bring efficiency to your Jira admin team. While there are a few things that seem obvious, it’s not something that every team does. Today, I’ll talk about creating default templates for your instance.

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How to Say No Without Actually Saying No

Culture

No. Two letters that end up creating a world of chaos. If you tell a customer “No”, there’s a good chance they’re going to a different provider, escalate a ticket, or talk to your manager. None of those options are[...]

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Jira Gore - Say my field name, say my field name

Atlassian, Jira

Hello and welcome to another edition of Jira Gore. My name is Lianna Kong and on today’s post, we’re going to talk about field names. Usually unassuming pieces of Jira, they’re easy to build and easy to name. They’re[...]

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Jira Gore - Click Fiesta

Atlassian, Jira

Hello there. I’m Lianna Kong and I’ve been a Jira administrator for a very long time. Over ten years, I’ve worked in the Atlassian environment with multiple companies. Today, I’ll introduce you to Jira Gore where[...]

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The Root of the Matter

Atlassian, Jira

Many times a person or a team will request something that works just for them. It’s a process, a field, or a status that’s specific to their team’s workflow. In these cases it’s important to get more information about[...]

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You do what?

Culture, Jira

When I got my first Jira admin position, my husband was confused.

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