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michael_march
Lianna, an Atlassian support lead for Isos, has a background in project management, the Atlassian suite, digital media, and games. After over 10 years of Atlassian administration as a side job, she decided to make it her full-time job. Lianna's hobbies include baking, cooking, pottery, crafts, and occasionally video games. Something interesting about Lianna is that she once owned a bakery!

Training and the Art of Becoming a Jira Administrator

Jira, Training

Becoming a Jira administrator doesn't have to be trial by fire. There are training classes that will greatly benefit Jira administrators of all levels, whether you're brand new to the admin game or looking to learn[...]

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Times Have Changed: 4 Ways to Engage Remote Workers

Remote Work

More and more companies are moving to a structure of all remote work, all the time. With organizations more willing to allow their employees to work from home, what changes can we expect? Here are a few predictions[...]

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4 Fantastic Non-Technical Uses for Jira Service Management

Atlassian, Jira Service Management

Jira Service Management (JSM) was originally built as a bug tracker, but over time, it has become much more robust than that. Today, JSM is used for task management, change management, ITSM, and more. And while many[...]

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Scaling Jira Processes: Why You Need a Testing Environment

Atlassian, Jira, Software Solutions

One of the biggest things that helps with scaling Jira is having a test environment. For small instances, it could be that the test environment is just a test project. For larger environments, it’s important to have[...]

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Three Ways the Workplace Will Change in 2021

Remote Work

With the start of a new year, I've been thinking about what the workplace will look like in 2021 and beyond. With some companies, the transition to remote work was easy. For others, the transition is much more[...]

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Contractors vs. Managed Services: What's the Best Option for Jira Administration?

Atlassian, Managed Services

When I started working as a full-time Jira administrator, I was a contractor. I worked 40-hour weeks, but after the initial audit and overhaul of a system, the day-to-day work was minimal. I’d also worked as a Jira[...]

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More Jira Gore—Fun with Mandatory Fields

Atlassian, Jira

And now for another installment of Jira Gore in which I go over some of the most interesting, but surprisingly not unique, requests that I've come across in my ten-plus years working with Atlassian tools. In today's[...]

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The Price of Success: How to Expand Jira without the Mess

Atlassian, Jira

When your company doubles in size, everyone needs something built yesterday. This is when most companies struggle with their Jira instance. They build. They create new fields. They make ridiculous workflows. Projects[...]

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Transparency is the Best Policy

Jira Service Desk, ITSM, Jira Service Management

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

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4 Fantastic Features in Jira Service Desk

Atlassian Tools, Jira Service Desk

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

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