One of the key features of Jira Service Management (JSM) is the customer portal. This main feature has a vastly different look and feel from the Jira Core forms. The formatting and content of these forms can create a[...]

Choosing to make the decision to migrate to Cloud is a tough one. Although more than 90% of Atlassian's new customers choose Cloud, it still may not be the right fit for your company. Since Server is being sunsetted,[...]

Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one to choose for your organization? At first glance, it might seem simple to determine the[...]

One way to cut down on the number of tickets that are opened in Jira Service Management (JSM) is to set up a knowledge base. It's not just good for the ITSM team--customers benefit, too! With a knowledge base,[...]

Atlassian has reimagined its annual user conference, formerly known as Summit, and is kicking off its inaugural Team 2021 event on Wednesday, April 28th. The two-day event is completely digital, so it's accessible to[...]

Becoming a Jira administrator doesn't have to be trial by fire. There are training classes that will greatly benefit Jira administrators of all levels, whether you're brand new to the admin game or looking to learn[...]

More and more companies are moving to a structure of all remote work, all the time. With organizations more willing to allow their employees to work from home, what changes can we expect? Here are a few predictions[...]

Jira Service Management (JSM) was originally built as a bug tracker, but over time, it has become much more robust than that. Today, JSM is used for task management, change management, ITSM, and more. And while many[...]

One of the biggest things that helps with scaling Jira is having a test environment. For small instances, it could be that the test environment is just a test project. For larger environments, it’s important to have[...]