One of the biggest things that helps with scaling Jira is having a test environment. For small instances, it could be that the test environment is just a test project. For larger environments, it’s important to have[...]

When I started working as a full-time Jira administrator, I was a contractor. I worked 40-hour weeks, but after the initial audit and overhaul of a system, the day-to-day work was minimal. I’d also worked as a Jira[...]

And now for another installment of Jira Gore in which I go over some of the most interesting, but surprisingly not unique, requests that I've come across in my ten-plus years working with Atlassian tools. In today's[...]

When your company doubles in size, everyone needs something built yesterday. This is when most companies struggle with their Jira instance. They build. They create new fields. They make ridiculous workflows. Projects[...]

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

For most small businesses or companies that are just starting out, there are endless lists and to-do tasks. When the thought of task-tracking software comes to mind...actually, it doesn’t come to mind. This is where[...]

In the current state of things (a.k.a. the COVID-19 pandemic), finding a way to work from home has become essential. However, for most people, working from home is a new feature. This makes it hard to navigate, since[...]