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More Jira Gore—Fun with Mandatory Fields

Atlassian, Jira

And now for another installment of Jira Gore in which I go over some of the most interesting, but surprisingly not unique, requests that I've come across in my ten-plus years working with Atlassian tools. In today's[...]

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The Price of Success: How to Expand Jira without the Mess

Atlassian, Jira

When your company doubles in size, everyone needs something built yesterday. This is when most companies struggle with their Jira instance. They build. They create new fields. They make ridiculous workflows. Projects[...]

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Transparency is the Best Policy

Jira Service Desk, ITSM

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

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4 Fantastic Features in Jira Service Desk

Atlassian Tools, Jira Service Desk

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

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7 Reasons Why Jira Cloud Is Great for Small Businesses

Atlassian Tools, Atlassian Cloud

For most small businesses or companies that are just starting out, there are endless lists and to-do tasks. When the thought of task-tracking software comes to mind...actually, it doesn’t come to mind. This is where[...]

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4 Tips for Effectively Working From Home

Remote Work

In the current state of things (a.k.a. the COVID-19 pandemic), finding a way to work from home has become essential. However, for most people, working from home is a new feature. This makes it hard to navigate, since[...]

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To Script or Not to Script

Atlassian, Jira

 
I’ve always been a firm believer that anything is possible. This mostly holds true in the script world of Atlassian. However, just because something can be built doesn’t mean it should be. We could go really[...]
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Scaling Your Process - Default Templates

Atlassian, Jira

It’s important to bring efficiency to your Jira admin team. While there are a few things that seem obvious, it’s not something that every team does. Today, I’ll talk about creating default templates for your instance.

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How to Say No Without Actually Saying No

Culture

No. Two letters that end up creating a world of chaos. If you tell a customer “No”, there’s a good chance they’re going to a different provider, escalate a ticket, or talk to your manager. None of those options are[...]

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Jira Gore - Say my field name, say my field name

Atlassian, Jira

Hello and welcome to another edition of Jira Gore. My name is Lianna Kong and on today’s post, we’re going to talk about field names. Usually unassuming pieces of Jira, they’re easy to build and easy to name. They’re[...]

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