Becoming a Jira administrator doesn't have to be trial by fire. There are training classes that will greatly benefit Jira administrators of all levels, whether you're brand new to the admin game or looking to learn[...]

More and more companies are moving to a structure of all remote work, all the time. With organizations more willing to allow their employees to work from home, what changes can we expect? Here are a few predictions[...]

Jira Service Management (JSM) was originally built as a bug tracker, but over time, it has become much more robust than that. Today, JSM is used for task management, change management, ITSM, and more. And while many[...]

One of the biggest things that helps with scaling Jira is having a test environment. For small instances, it could be that the test environment is just a test project. For larger environments, it’s important to have[...]

When I started working as a full-time Jira administrator, I was a contractor. I worked 40-hour weeks, but after the initial audit and overhaul of a system, the day-to-day work was minimal. I’d also worked as a Jira[...]

And now for another installment of Jira Gore in which I go over some of the most interesting, but surprisingly not unique, requests that I've come across in my ten-plus years working with Atlassian tools. In today's[...]

When your company doubles in size, everyone needs something built yesterday. This is when most companies struggle with their Jira instance. They build. They create new fields. They make ridiculous workflows. Projects[...]

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]