In the current state of things (a.k.a. the COVID-19 pandemic), finding a way to work from home has become essential. However, for most people, working from home is a new feature. This makes it hard to navigate, since[...]

It’s important to bring efficiency to your Jira admin team. While there are a few things that seem obvious, it’s not something that every team does. Today, I’ll talk about creating default templates for your instance.

No. Two letters that end up creating a world of chaos. If you tell a customer “No”, there’s a good chance they’re going to a different provider, escalate a ticket, or talk to your manager. None of those options are[...]

Hello and welcome to another edition of Jira Gore. My name is Lianna Kong and on today’s post, we’re going to talk about field names. Usually unassuming pieces of Jira, they’re easy to build and easy to name. They’re[...]

Hello there. I’m Lianna Kong and I’ve been a Jira administrator for a very long time. Over ten years, I’ve worked in the Atlassian environment with multiple companies. Today, I’ll introduce you to Jira Gore where[...]

Many times a person or a team will request something that works just for them. It’s a process, a field, or a status that’s specific to their team’s workflow. In these cases it’s important to get more information about[...]

When I got my first Jira admin position, my husband was confused.