And now for another installment of Jira Gore in which I go over some of the most interesting, but surprisingly not unique, requests that I've come across in my ten-plus years working with Atlassian tools. In today's[...]

When your company doubles in size, everyone needs something built yesterday. This is when most companies struggle with their Jira instance. They build. They create new fields. They make ridiculous workflows. Projects[...]

ITSM is a hot word nowadays. With companies focusing on internal customer relations as well as external, it’s important to find ways to improve customer satisfaction. A quick and easy way to do this is through[...]

Jira Service Desk (JSD) has a lot to offer, including the customer portal, but there are many other components that make it a powerful tool. Here’s a rundown of four great JSD features--Knowledge Base, SLA Calendar,[...]

For most small businesses or companies that are just starting out, there are endless lists and to-do tasks. When the thought of task-tracking software comes to mind...actually, it doesn’t come to mind. This is where[...]

In the current state of things (a.k.a. the COVID-19 pandemic), finding a way to work from home has become essential. However, for most people, working from home is a new feature. This makes it hard to navigate, since[...]

It’s important to bring efficiency to your Jira admin team. While there are a few things that seem obvious, it’s not something that every team does. Today, I’ll talk about creating default templates for your instance.

No. Two letters that end up creating a world of chaos. If you tell a customer “No”, there’s a good chance they’re going to a different provider, escalate a ticket, or talk to your manager. None of those options are[...]

Hello and welcome to another edition of Jira Gore. My name is Lianna Kong and on today’s post, we’re going to talk about field names. Usually unassuming pieces of Jira, they’re easy to build and easy to name. They’re[...]