Have you ever dreamed about being a rockstar? Having your own band, standing up on stage with fans singing all of your songs, and hitting the open road on your super awesome tour bus? If the answer is yes, you're not alone!
So, what if I told you that I bought an amazing tour bus to fulfill my dreams of being a rockstar, but that I didn't have a band yet, or worse—I can't sing and haven't the slightest clue how to play an instrument? You'd wonder what in the world I was thinking, right?
As a Jira Administrator, I can't tell you how many times I've seen similar behavior when meeting a client who has made the leap of implementing Atlassian tools in their organization without the support of someone who has knowledge of administering the applications. It's like buying a super awesome, top-of-the-line tour bus, without having a band or a destination.
In many cases, things got started because someone in their organization experienced the tools or heard great things about them helping other organizations to streamline their ITSM processes. They know just enough to be dangerous, but not enough to fully implement things enterprise wide, or they don't have the time to set things up correctly because they already have a full-time gig that's unrelated.
Many organizations also underestimate the level of support needed when implementing and maintaining Atlassian tools. Often, these tasks fall on someone from the IT team who is juggling other priorities and is not well versed in Atlassian best practices. In the end, the typical result is similar to a beautiful, broken-down tour bus on the side of the road, abandoned and sad.
Atlassian tools are capable of changing the way teams communicate, collaborate, and deliver. When implemented and used correctly, they'll remove communication barriers, streamline approval process nightmares, and accelerate productivity. However, when they're poorly implemented and maintained, it can be the exact opposite. This isn't a sales pitch—it's an unfortunate reality that many organizations are facing when we meet them.
Cue Isos Technology, an Atlassian Platinum & Enterprise Solution Partner...
As a Jira Administrator with Isos, I live for the moments where I can take my client's broken-down Atlassian bus and get it running better than ever. The process involves a combination of looking under the hood to see what state it's currently in, cleaning a few things up to get the engine humming, making some after-market modifications where necessary, and even providing some basic training to drivers so they understand the rules of the road.
The benefits of investing in Atlassian consulting services like those offered by Isos are often underestimated. As mentioned previously, things typically start out at a smaller scale with only a few departments or teams within an organization using Jira to track their tasks and deliverables. Then, things tend to evolve at a rapid pace, other departments begin to notice the benefits, and eventually, it becomes necessary to assign administration responsibilities. Scaling unintentionally happens all of the time, but can cause unexpected hurdles and even unexpected expense if not done correctly.
The items above are just a few examples in the long list of things that can be accomplished when implementing Atlassian tools with the help of a certified consultant. The benefit to working with Isos is that you're hiring a team of certified consultants, not just one person with only one lifetime of experiences.
So, whether your Atlassian tools resemble a broken-down bus or you're interested in learning how to transform your organization into an agile rockstar, we are SO calling shotgun!