The unpredictability of the market, in addition to the adoption of these new approaches, is putting unprecedented pressure on ITSM teams. In addition, the role of ITSM in supporting the business is fundamentally changing. There is a growing dependence on IT in supporting business agility, and critical business systems are creating demand for more dynamic and flexible business infrastructure. ITSM teams must work smarter and faster to meet the increasing needs of the business, and they need underlying technology solutions that better connect them to it and streamline their work. Atlassian Jira Service Management is one such solution.
In this whitepaper, we will explore key trends that are putting increased pressure on ITSM teams and creating the need for more modern ITSM solutions, as well as the features, functionality, and benefits of Atlassian Jira Service Management (JSM) and how it helps ITSM teams bridge the technology gap. We also dive into JSM use cases beyond ITSM, including incident, problem, change, knowledge, enterprise service, asset, and configuration management.