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Key Considerations for a Modern, Resilient, and Agile Service Desk

Atlassian, Atlassian Tools, Agile, ITSM, Jira Service Management, Enterprise Service Management

There is a sea change underway in the world of ITSM, and it centers around the concept of Enterprise Service Management. Enterprise Service Management is the principle that IT service management (ITSM), which was[...]

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Pioneering Service Management Capabilities in the Enterprise

ITSM, Jira Service Management, Enterprise Service Management

Guest Contributor: Isaac Sacolick, President | CIO, StarCIO

It’s time for IT to spread their wings and bring service management, workflow, and integration capabilities to other enterprise business functions,[...]

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