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    Atlassian Tools

    What is Enterprise Service Management?

    ITSM, or IT Service Management, refers to the practice of managing the end-to-end delivery of IT...

    11 Apr, 2025
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    Atlassian Tools

    The biggest trends in Enterprise Service Management (ESM) for 2024

    As we sail through the back half of 2024, we wanted to highlight some of the most interesting...

    2 Dec, 2024
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    Atlassian

    Practical Recommendations for Cleaning and Organizing Jira, JSM, and Confluence

    Many organizations begin using Atlassian tools organically—a team adopts them, finds they...

    8 Nov, 2024
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    Atlassian Tools

    The Isos Technology ESM Maturity Model—A Proven Path to Take Your ITSM Practices to the Next Level

    Of the thousands of companies of all sizes that we’ve worked with here at Isos Technology, no two...

    30 Jul, 2024
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    Atlassian Tools

    From ServiceNow to Success: How Jira Service Management Transforms ESM

    Why are businesses switching from ServiceNow to Atlassian’s Jira Service Management for Enterprise...

    18 Jun, 2024
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    Atlassian

    Atlassian & Jira Service Management Earn Leader Recognition in the Latest Forrester Wave Report!

    We’re excited to announce that Atlassian has been named a Leader in The Forrester WaveTM:...

    25 Mar, 2024
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    Atlassian

    Jira Service Management vs. ServiceNow: Flexibility vs. Complexity

    If your organization is in the market for a new IT Service Management (ITSM) solution, chances are...

    6 Jun, 2023
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    Atlassian

    The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

    Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

    15 Nov, 2022
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    Atlassian

    The Definitive Guide to Transitioning from ITSM to ESM

    Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

    31 Oct, 2022
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