Many organizations begin using Atlassian tools organically—a team adopts them, finds they streamline work and/or improve efficiency, and over time, they gain broader traction throughout the organization. Multiple[...]

Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up, managing the intake of requests, and delivering services to fulfill those requests. But in any given organization,[...]

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

The recording and presentation slides from our September 29th webinar, presented by Atlassian, StarCIO, and Isos Technology, featuring Mitch Cardwell VP/Brand Identity and Systems at CBS, are now available!

The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.

At Isos Technology, one thing our clients tell us their service desk agents struggle with is how many business and software systems are in use across their organization. They have teams using Salesforce as their CRM,[...]

At Isos Technology, one common trend we're seeing is organizations that have scaled beyond the ability to use their manual processes. If you're noticing that this is happening in your company, read on! We'll take a[...]