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isos-insights

[New Whitepaper] Practical Recommendations for Cleaning and Organizing Your Atlassian Instance

Atlassian, Agile, ITSM, Enterprise Service Management

Many organizations begin using Atlassian tools organically—a team adopts them, finds they streamline work and/or improve efficiency, and over time, they gain broader traction throughout the organization. Multiple[...]

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What IT Teams Can Teach Business Teams about Running a JSM Service Desk

ITSM, Jira Service Management, Enterprise Service Management

Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up, managing the intake of requests, and delivering services to fulfill those requests. But in any given organization,[...]

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Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

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[New Whitepaper] The Definitive Guide to Transitioning from ITSM to ESM

Atlassian, Agile, ITSM, Enterprise Service Management

Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the enterprise and bringing ITSM know-how and tools to every department in an organization. The shift toward ESM was[...]

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Watch Our Webinar to Learn How CBS Implemented Enterprise Service Management with Atlassian Tools

Atlassian Cloud, Jira Service Management, Enterprise Service Management

The recording and presentation slides from our September 29th webinar, presented by Atlassian, StarCIO, and Isos Technology, featuring Mitch Cardwell VP/Brand Identity and Systems at CBS, are now available!

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Atlassian Named “Visionary” in Gartner Magic Quadrant for IT Service Management Tools

News, Atlassian, ITSM, Jira Service Management, Enterprise Service Management

The results are in, and Gartner has named Atlassian as this year’s only visionary in its 2021 Magic Quadrant for IT Service Management Tools. Gartner’s annual market research report uses proprietary, qualitative data[...]

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[New Whitepaper] The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]

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Don’t Let Messy Processes Get You Down! Standardize Them in Jira Service Management

Atlassian, Atlassian Tools, ITSM, Incident Management, Jira Service Management, Enterprise Service Management

The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.

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Will Jira Service Management Integrate with My Other Systems? You Bet—And It’s Easy!

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

At Isos Technology, one thing our clients tell us their service desk agents struggle with is how many business and software systems are in use across their organization. They have teams using Salesforce as their CRM,[...]

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Jira Service Management: How to Scale with Automation

Atlassian Tools, ITSM, Jira Service Management, Enterprise Service Management

At Isos Technology, one common trend we're seeing is organizations that have scaled beyond the ability to use their manual processes. If you're noticing that this is happening in your company, read on! We'll take a[...]

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