While growing to become the #1 job site worldwide, the company’s ServiceNow ITSM solution became increasingly complex, to the point where it was becoming challenging for agents to effectively complete their work. Recognizing this, the company saw that there was an opportunity to simplify and consolidate processes, allowing them to improve internal and external user experiences.
Working with Isos, it was determined that the company’s new JSM Cloud instance had to be up and running within a month, to help them avoid unnecessary costs and unwanted downtime. Because the company deemed it unnecessary to migrate old data or recreate old processes, they were able to use this as an opportunity to audit and optimize their new workflows.
Interested in learning more about how Isos Technology partnered with an online job search platform to migrate away from ServiceNow and implement Jira Service Management? Download the case study now!