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ESM-WP-GraphicWe’re excited to announce that Atlassian has been named a Leader in The Forrester WaveTM: Enterprise Service Management (ESM), Q4 2023 report! Forrester is a leading global market research company, and The Forrester Wave is a buying guide designed to help companies make smart investments in and buying decisions about technology. In their ESM-focused report, they evaluated the 12 most significant ESM solutions on the market, including Jira Service Management (JSM). Not only was Atlassian named a Leader, but they also achieved the highest score possible in the strategy category.

That strategy score means that if you’ve already invested in JSM, or you’re considering it, Atlassian’s approach to advancing the solution is one that will serve you well in the long term.


About Jira Service Management

Atlassian introduced JSM’s predecessor, Jira Service Desk, in 2013. Over the next seven years, they continued to advance the solution, and in 2020, they rolled out a new name–Jira Service Management–to better reflect its comprehensive functionality and ability to meet the needs of business teams of all types. Today, JSM is so much more than an IT service management tool. It is also a change, asset and configuration, incident and problem, and knowledge management solution. 

One of the key advantages of bringing all this functionality into a single tool, particularly one that’s built on Jira Software, is that DevOps and service desk teams have full traceability of every issue and can collaborate closely whenever they need to, including resolving issues.


About Enterprise Service Management

Put simply, enterprise service management is the notion of extending the value of IT across the enterprise by bringing ITSM practices and integrated technology platforms to every department in an organization. JSM is an incredibly powerful and flexible solution, which makes it a great solution for service desks of all types, not just the IT service desk. At Isos Technology, we’ve helped companies extend their use of JSM to facilities, human resources, legal, and marketing departments, among others.

With Assets, JSM’s built-in asset management functionality in the mix, we’ve been able to automate some pretty complex cross-department processes like onboarding and offboarding, procurement, contract management, and more.

If you’re considering moving to JSM, well, this is just another good reason to make the leap now. We’ve helped many companies in both the private and public sector get up and running with JSM–and even make the switch from ServiceNow

Interested in implementing Jira Service Management in your organization? We can help! Contact us today to learn more about how JSM can transform the way you work.

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