Farewell, Cherwell. Hey there, JSM! Five reasons to migrate.

It’s never easy to make a change to the technology and tools that support critical processes at your company. As the Cherwell End of Life date grows closer, we’re hearing from and helping quite a few ITSM teams who are migrating to Atlassian Jira Service Management (JSM). It’s a big decision, but at Isos, we believe it’s a smart move. Atlassian was recently named a Leader in the Forrester Wave: Enterprise Service Management Report. 

If you’re considering migrating from Cherwell to Jira Service Management, here are five more things you should know: 

1. JSM is more than just an IT service management solution.

JSM has everything you want in an ITSM solution—flexible intake forms and workflows, automated prioritization and queues, visibility into progress for everyone who needs it, and much more. But it’s so much more than that. It comes with powerful, native asset, change, knowledge, incident, and problem management functionality, all at no extra cost. 

2. JSM is a great solution for ANY team that delivers services.

JSM isn’t just an ITSM solution, it’s an ESM solution–enterprise service management. That means it’s a great tool for ANY team that delivers services like facilities, human resources, legal, and marketing. We’ve helped all kinds of teams stand up JSM and portals! And because everyone works on the same solution, it’s much easier for teams to collaborate on cross-functional processes like onboarding and onboarding. 

3. There is an affordable JSM plan for every team, no matter your size.

Atlassian is transparent about JSM pricing; you can find it on their website. You can even sign up for a free plan for up to three agents. If you’re looking for more, they offer Standard, Premium, and Enterprise plans. It’s in use at some of the smallest and largest companies in the world, and it will scale with you as you grow.

4. Getting started with JSM is easy.

It’s fast and straightforward to set up a JSM instance relative to other solutions, especially if you’re starting fresh. The timeline varies depending on how much data you need to bring over. JSM has so much functionality baked into it that many companies start with a simple solution and iterate over time, adding functionality when they’re ready for it.

5. Isos Technology can help you migrate from Cherwell to JSM.

Isos Technology is an Atlassian Platinum Partner with a specialization in ITSM. We’ve helped many companies, large and small, migrate from legacy ITSM solutions like Cherwell to JSM and gain much-needed efficiency, transparency, and agility in the process. In fact, our experience helping companies migrate from Cherwell is one of the reasons Jostens chose us to help with their migration.

You can read more about how Isos helped Jostens migrate from Cherwell to JSM here.

Ready to elevate your ITSM? Contact us today to see how we can support your migration to JSM and drive your business forward.