Forrester interviewed four different Atlassian customers that had done just that and created a composite organization called “Laud Jeans” based on the characteristics of the companies they evaluated. Laud Jeans represents a company with $5B in revenue, 33,000 employees, 100 teams, and 750 initial users. The composite was constructed so that the user base represented both the large retail organization and the mid-size technology companies that participated in the study.
The study found that by deploying Jira Software and Confluence on Atlassian Cloud, Laud Jeans was able to achieve a 155% return on investment and $1.79M in savings over three years with a payback period of only 6 months. In calculating the investment in Atlassian Cloud, the study took the following into account:
Software licensing fees included the cost of Jira Software, Confluence Cloud, Atlassian Access, and three Marketplace apps for 100 teams and Deployment and Training for 750 users over three years.
Deployment and training costs take into account upfront costs like fees paid to an Atlassian migration partner, and/or dedicated internal staff time for migration-related and training services. These may be similar to the migration services described in Section 1. Laud Jeans’ key areas where savings were achieved include:
In addition to the quantifiable benefits outlined above, the study identified non-quantifiable benefits associated with the implementation of a software-as-a-service (SaaS) solution, including scalability, consistency, and quality of upgrades. One participating organization saw a 90% reduction in the submission of support tickets related to the tools, while the time to resolve the remaining tickets decreased by 38%.
Download The Total Economic Impact of Atlassian Cloud to learn more.