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migration-animalsTo help organizations better understand how—and how much—they stand to gain financially by migrating to Cloud, Atlassian commissioned Forrester to conduct an economic impact study. The results of the study were published in a report called The Total Economic Impact of Atlassian Cloud. The study was specifically designed to help organizations evaluate the potential return on investment (ROI) from deploying Jira Software and Confluence on Atlassian Cloud.

Forrester interviewed four different Atlassian customers that had done just that and created a composite organization called “Laud Jeans” based on the characteristics of the companies they evaluated. Laud Jeans represents a company with $5B in revenue, 33,000 employees, 100 teams, and 750 initial users. The composite was constructed so that the user base represented both the large retail organization and the mid-size technology companies that participated in the study.


Key Findings: Quantified Benefits

The study found that by deploying Jira Software and Confluence on Atlassian Cloud, Laud Jeans was able to achieve a 155% return on investment and $1.79M in savings over three years with a payback period of only 6 months. In calculating the investment in Atlassian Cloud, the study took the following into account:


Software Licensing (for three years): $533k

Software licensing fees included the cost of Jira Software, Confluence Cloud, Atlassian Access, and three Marketplace apps for 100 teams and Deployment and Training for 750 users over three years.

Deployment and Training Costs (upfront migration costs): $171k

Deployment and training costs take into account upfront costs like fees paid to an Atlassian migration partner, and/or dedicated internal staff time for migration-related and training services. These may be similar to the migration services described in Section 1. Laud Jeans’ key areas where savings were achieved include:


Cloud Productivity: $1.14M Savings

By migrating to Atlassian Cloud, Laud Jeans saved $1.14M in productivity costs, due in part to the elimination of four FTEs who were focused on developing and maintaining Jira customizations.

Hardware and Software: $654k Savings

By migrating to Atlassian Cloud, Laud Jeans avoided $654k in costs associated with maintaining and upgrading hardware and decommissioning server versions of Atlassian software and apps.


Key Findings: Non-Quantifiable Benefits

In addition to the quantifiable benefits outlined above, the study identified non-quantifiable benefits associated with the implementation of a software-as-a-service (SaaS) solution, including scalability, consistency, and quality of upgrades. One participating organization saw a 90% reduction in the submission of support tickets related to the tools, while the time to resolve the remaining tickets decreased by 38%.

Download The Total Economic Impact of Atlassian Cloud to learn more.

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