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A quarterly roundup of the latest Atlassian and Isos Technology announcements, news, and resources.
ISOS IN THE NEWS
Isos Technology Named Atlassian Partner of the Year 2022: ITSM Solutions
We are thrilled to have once again been recognized as Atlassian Partner of the Year 2022: ITSM Solutions. It’s our third year running–we also received the award for 2021 and 2020–and it means so much to us to have our commitment to making Atlassian solutions work for you recognized in this way. We were also named a runner up in the Cloud category, while Atlassian Platinum Solution Partner and recent Isos acquisition, HyperVelocity, was a runner up in the Work Management category. Read the full announcement.
Isos Wins Best Customer Success Story at the Tempo Partner Awards 2023
At Isos, we’ve implemented Tempo’s Timesheets for Jira and other solutions countless times for clients, but it’s our own use of the tool that really has us sold on it. When the company put out the call for case studies, we were happy to tell our story, and we’re even happier to have been recognized with the Best Customer Success Story award at the Tempo Partner Awards 2023, which they announced at Team 23!
ATLASSIAN ANNOUNCEMENTS
Atlassian Introduces Atlassian Intelligence
The biggest news to come out of Team 23 was the introduction of Atlassian Intelligence, an AI-powered virtual teammate that works across multiple Atlassian Cloud products. Atlassian Intelligence uses generative AI and large language models to speed and simplify both service- and project-based work. It can do things like summarize decision and action items from meetings, answer questions that you’d usually go to the service desk for, and build a dictionary of internal acronyms and terms. Read the full announcement.
Atlassian Announces the General Availability of Atlassian Analytics
Atlassian Analytics is now officially in general availability and is included with Jira Software, JIra Service Management, and Confluence Cloud Enterprise. With this you can explore all the data in your Atlassian solutions set and visualize it to gain deep insights into your business. You can even query data across products and instances or blend it with data from other sources, without having to export it into a third party business intelligence tool or use a Marketplace app. Read the full announcement.
Atlassian Announces New Features and Functionality for Confluence
Confluence just got even better with some powerful new features, including digital whiteboards for brainstorming that can be converted into Jira issues and Confluence pages; structured, dynamic tables called databases that dynamically update wherever they are referenced; and external collaboration capability, so you can add guests to Confluence pages and share view-only pages. Read the full announcement.
Atlassian Announces the General Availability of Jira Product Discovery
The general availability of Jira Product Discovery is finally here, and we couldn’t be more excited! Atlassian’s latest solution is a dedicated space where product teams can capture, prioritize, and collaborate with key stakeholders around new product ideas. By using it, teams can identify the products and features that add the most value and have the greatest impact on their customers.
LATEST RESOURCES
There was so much to learn and do at Atlassian Team 23 that it took our whole Isos team to take it all in. In this webinar, we cover everything you need to know, including all the big news and product announcements, like the introduction of Atlassian Intelligence, the general availability of Atlassian Analytics, and some fantastic new updates to Confluence.
As more companies embrace digital transformation they are adopting more SaaS solutions than ever. This is putting an extraordinary burden on ITSM to track and manage these solutions, making advanced asset and configuration management practices an imperative. In this white paper, you’ll learn more about these trends as well as how Atlassian Assets can streamline asset and configuration management.
- Isos Case Study: Utah Valley University Partners with Isos Technology to Implement Jira Service Management
Utah Valley University was struggling to deliver IT and other services and their customers were frustrated by delays. The initial implementation of JSM by the IT service desk was so successful, it was adopted university-wide. Now they are customer service stars, and staff and students have a centralized portal to go to with all their requests.
- Isos On-Demand Webinar: Future-Proofing Your Business–5 Things to Know about Moving Your Atlassian Tools to the Cloud
Whether you are on Data Center or Server, if you haven’t yet made the move to Atlassian Cloud, this webinar is for you! In it, we explore how migrating to Cloud gives you greater security, control, and flexibility and gives some tips for migrating Jira Software and Confluence so you get the most out of your investment.
- Isos On-Demand Webinar: Unlocking Automation: The Future of ITSM at Your Organization
Featuring a panel of automation experts, this webinar will help you determine how to improve workflows and efficiency for you and your team while using ITSM tools. Additionally, you will learn more about how automation can be used to best position your organization for positive growth. We include results and highlights from our 2023 “Automation in Action” survey, conducted by a third-party administrator for IT professionals, many of which are using project management tools.
UPCOMING EVENTS
- Meet the Isos and HyperVelocity team in person at the AWS Summit Washington D.C. in June!
Wednesday, June 7 - Thursday, June 8
Walter E. Washington Convention Center, Washington D.C.
Booth 172
- Meet the Isos team in person at the AWS Summit New York in July!
Tuesday, July 25 - Wednesday, July 26
Javits Center, Hall 3B, New York, NY
- Meet the Isos and HyperVelocity teams in person at the SAFe Summit 2023 in August
Tuesday, August 15 - Friday, August 18
Gaylord Opryland | Nashville, TN
