Don’t have hours to wait on hold before getting connected to a customer service representative? Me neither! That’s why I appreciate companies that offer live chat on their websites, like we do at Isos Technology. In fact, one of my responsibilities here at Isos is to answer questions that come in via live chat, and I've noticed that I get many of the same ones over and over again.
So, in this blog series, I've rounded up all the answers to your most frequently asked questions. Hope this helps!
First off, I get a lot of questions (like the ones below) from people looking for general technical support.
If you have Atlassian tech support questions like the ones above, the Atlassian Support Site has tons of helpful resources.
And now, here are seven of your frequently asked questions, along with answers!
Atlassian does not have an email address or a customer service phone number. In order to get in touch with Atlassian, you must visit their support portal and submit a ticket with a brief but detailed description of your question and/or request. You can access the Atlassian support site by visiting the link here.
As of February 2021, Atlassian has stopped selling new licenses for all Server products, and support for Server products will come to an end on February 2, 2024. In the meantime, security bug fixes will be provided only for critical vulnerabilities. After support ends, however, Atlassian and Marketplace Partners will no longer provide any form of technical support for any issues, security updates, or bug fixes. You can find more information by visiting this page on the Atlassian website.
As an Atlassian Platinum Solution Partner, Isos is committed to delivering top-of-the-line support to our clients interested in migrating their Server environments to Cloud. Please visit the Contact Us page on our website to submit your Cloud migration inquiry.
Questions about migrating to Atlassian Cloud? Check out this blog post written by our Solution Engineer, Nick Nader, outlining the migration process, as well as the estimated timeline for migration: Prepping for your Atlassian Ground to Cloud Migration.
The terms for licensing vary based on both the environment, as well as each specific product offered by Atlassian. You can get more information by visiting the Atlassian Purchasing & Licensing FAQ page.
We have a few different offerings here at Isos Technology:
Contact Us with your training inquiry and we will be happy to assist you!
The cost of training is dependent on several things, including the type of training, whether it's general or customized, the product your team needs training on, the number of people who need training, and the timeline. Due to these variables, we first need to conduct a discovery session to gather information, then relay it to our solution engineering and training team, who will then be able to provide an estimate.
Of course! As an Atlassian Platinum and Enterprise Solution Partner with a Cloud specialization, we provide support for clients for all of their Atlassian consulting needs. We're very experienced at Ground-to-Cloud migrations for companies of all sizes, and have a lot of resources for you too.
Here are a couple to get you started:
Yes! We have a GSA Schedule 70 contract in place, which is how we engage with our clients that require it.