---
title: New Jira Service Management Guide!
description: In our JSM guide, we explore how digital transformation is changing the role of ITSM in supporting business and creating a demand for new, more modern ITSM technology and infrastructure.
---

[Blog - Isos Technology ](https://blog.isostech.com)

# [New Jira Service Management Guide!](https://blog.isostech.com/new-jira-service-management-guide)

 Written by [Isos Technology](https://blog.isostech.com/author/isos-technology) | Jun 29, 2021

New Jira Service Management guide! With the recent introduction of Jira Service Management (JSM), Atlassian has taken a significant step forward in meeting the demands of the rapidly evolving ITSM landscape.

Atlassian built Jira Service Management to support streamlined [collaboration between ITSM, DevOps, and business teams ](https://blog.isostech.com/enabling-it-transformation-agile-devops-and-itsm-workflow-automations-and-integrations?hsLang=en)so they can more efficiently and effectively deliver, operate, and support great service experiences. In developing JSM, Atlassian focused on supporting three core areas of functionality: helping teams deliver customer value fast without adding significant cost of complexity; making work more visible and transparent across teams to support cross-functional decision making and issue resolution; and streamlining and speeding the flow of information between teams, with a particular focus on ITSM and DevOps teams.

In our latest [JSM guide](https://go.isostech.com/jsm-modern-itsm-solution-for-it-landscape#introduction), we explore how digital transformation is changing the role of ITSM in supporting business and creating a demand for new, more modern ITSM technology and infrastructure. We also delve into Jira Service Management and how Atlassian has created a single, new tool to better support ITSM, incident management, and change management.

This guide discusses critical points such as:

- **Digital transformation trends** and how they affect ITSM, including... 
    - The need for greater business agility, or the ability to respond resiliently to rapidly-changing market conditions, business needs, and consumer expectations.
    - Greater acceptance of the latest business operations and development principles.
    - The ability to exceed customer expectations in an era of quick search results.

- **How JSM empowers high-velocity teams** 
    - Discusses Jira Service Management's key features and functionality including ITSM enhancements, incident management features, as well as change management.
- **And more!**

To learn more about ITSM processes and how Jira Service Management will benefit your organization, [read our guide](https://go.isostech.com/jsm-modern-itsm-solution-for-it-landscape#introduction) today!

[View full post](https://blog.isostech.com/new-jira-service-management-guide)

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