Aristotle wanted to streamline its IT operations and improve cross-team collaboration by moving everything to one platform. It also needed to maintain high-security standards, like SOC 2 compliance, and automate workflows to handle its growing workload. After meeting with several Atlassian partners, it chose Isos Technology to help it migrate to Jira Service Management (JSM).
Isos Technology worked closely with Aristotle to set up JSM as their new, unified service desk. They automated processes, like onboarding, and used tools like Atlassian Forms and Assets to capture and manage data effectively. To improve the user experience, they implemented Refined, a tool that customized IT portals and provided dynamic content.
In just a few months, Isos Technology transformed Aristotle's IT operations with JSM, leading to:
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