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Why Jira Service Desk Elevates IT Support for Remote Teams

Atlassian, Jira Service Desk, ITSM, Remote Work

Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]

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Common Jira Administration Errors - Workflows and Resolutions

Atlassian, Jira

Workflows are fundamental to every Jira project, so it's important to set them up correctly. Jira provides tremendous flexibility in how you can configure a workflow. However, this also means there are a lot of details[...]

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How to Isolate the Cause of a Problem Using the Rule of Halves

Culture, Managed Services

In the business of managed services, time is always of the essence. Companies rely on their technology to be successful, so when something stops working it affects the bottom line.

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