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Jay Louvis, the Director of Managed Services for Isos, began his technical career as a college student at Apple retail. Jay believes the customer service experience was incredibly valuable in preparing him for a consulting role by learning how to handle a variety of customers in technical and non-technical situations. He enjoys a fast-paced environment focused on building relationships. Outside of work, Jay's hobbies include cooking, craft beer, surfing, and snowboarding. Some interesting things about Jay are that he has a Bachelor's degree in Film and Media, and he got married during a pandemic!

3 Managed Services Use Cases That Apply to Businesses of All Sizes

Atlassian, Atlassian Tools, Managed Services

In my previous blog installment, I talked about what's involved with Atlassian Managed Services and how it works. We covered some of the basics, but didn't dig into any specific use cases, so I decided to put[...]

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Are Atlassian Managed Services Right for You?

Atlassian, Managed Services

So you need help managing your Atlassian applications and don't have the staff to do it. The perfect solution for your team may very well be Atlassian Managed Services...and at Isos Technology, we're here to help you[...]

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Why Jira Service Desk Elevates IT Support for Remote Teams

Atlassian, Jira Service Desk, ITSM, Remote Work

Like most everybody else right now, you're probably working from home. In all likelihood, your entire company is working from home. So what happens when somebody needs help restoring service to a critical application[...]

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Common Jira Administration Errors - Workflows and Resolutions

Atlassian, Jira

Workflows are fundamental to every Jira project, so it's important to set them up correctly. Jira provides tremendous flexibility in how you can configure a workflow. However, this also means there are a lot of details[...]

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How to Isolate the Cause of a Problem Using the Rule of Halves

Culture, Managed Services

In the business of managed services, time is always of the essence. Companies rely on their technology to be successful, so when something stops working it affects the bottom line.

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