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ITSM & Jira Service Management
What the Forrester State of Service Management Report Means for Atlassian Users in 2023
As we head into 2023, and companies are looking for ways to work more efficiently and effectively,...
7 Feb, 2023
ITSM & Jira Service Management
Fight the Good Fight! Put an End to Bad Service Management with JSM!
Are your IT, development, operations, and business teams working in silos? Are dev and ops driving...
10 Jan, 2023
ITSM & Jira Service Management
Atlassian Presents: High Velocity ITSM, Wrapped!
Last week, we were lucky enough to attend Atlassian Presents: High Velocity ITSM from the comfort...
20 Dec, 2022
ITSM & Jira Service Management
Atlassian Is a Leader in the 2022 Gartner® Magic Quadrant™ for ITSM!
We’re excited to report that Atlassian has been named a Leader in the 2022 Gartner® Magic Quadrant™...
5 Dec, 2022
ITSM & Jira Service Management
The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®
Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....
15 Nov, 2022
ITSM & Jira Service Management
Atlassian Is a Leader in the 2022 Gartner® Magic Quadrant™ for ITSM!
We’re excited to report that Atlassian has been named a Leader in the 2022 Gartner® Magic Quadrant™...
8 Nov, 2022
ITSM & Jira Service Management
How to Create a Conditional, Dynamic Service Portal Experience for Customers using Assets
If the title of this blog post didn’t throw you off, congratulations! And if it did, don’t worry,...
4 Nov, 2022
Confluence
Should I use Knowledge Base or Confluence with Jira Service Management?
Atlassian announced that Knowledge Base is now built into Jira Service Management as of March 2022....
31 Oct, 2022
Enterprise Strategy & Planning
The Definitive Guide to Transitioning from ITSM to ESM
Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...
31 Oct, 2022
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