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    ITSM & Jira Service Management

    Atlassian Presents: High Velocity ITSM, Wrapped!

    Last week, we were lucky enough to attend Atlassian Presents: High Velocity ITSM from the comfort...

    20 Dec, 2022
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    ITSM & Jira Service Management

    Atlassian Is a Leader in the 2022 Gartner® Magic Quadrant™ for ITSM!

    We’re excited to report that Atlassian has been named a Leader in the 2022 Gartner® Magic Quadrant™...

    5 Dec, 2022
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    ITSM & Jira Service Management

    The Case for JSM: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

    Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013....

    15 Nov, 2022
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    ITSM & Jira Service Management

    Atlassian Is a Leader in the 2022 Gartner® Magic Quadrant™ for ITSM!

    We’re excited to report that Atlassian has been named a Leader in the 2022 Gartner® Magic Quadrant™...

    8 Nov, 2022
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    ITSM & Jira Service Management

    How to Create a Conditional, Dynamic Service Portal Experience for Customers using Assets

    If the title of this blog post didn’t throw you off, congratulations! And if it did, don’t worry,...

    4 Nov, 2022
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    Confluence

    Should I use Knowledge Base or Confluence with Jira Service Management?

    Atlassian announced that Knowledge Base is now built into Jira Service Management as of March 2022....

    31 Oct, 2022
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    Enterprise Strategy & Planning

    The Definitive Guide to Transitioning from ITSM to ESM

    Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

    31 Oct, 2022
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    ITSM & Jira Service Management

    Cleaning up JSM: Three Easy Steps to Improve Employee Experiences in ITSM

    Guest Contributor: Isaac Sacolick, President of StarCIO

    It’s that time, just before the end of the...

    25 Oct, 2022
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    ITSM & Jira Service Management

    Make the Employee Experience Easy with JSM

    Atlassian's Jira Service Management (JSM) provides a ton of value for employers by increasing...

    11 Oct, 2022
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