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ITSM & Jira Service Management
How to Use the New ITSM Categories Functionality in Jira Service Management
As Jira Service Management (JSM) has grown, Atlassian has made several enhancements to bolster its...
15 Mar, 2022
Jira
6 Reasons We're Excited for Team '22, Atlassian's Annual Conference & Expo
As we welcome the month of March into our lives, there are many reasons to celebrate. Spring is...
1 Mar, 2022
ITSM & Jira Service Management
Atlassian Acquires Percept AI—What that Means for Jira Service Management
Atlassian’s recent acquisition of Percept AI, an AI-powered virtual agent technology, is the most...
1 Mar, 2022
ITSM & Jira Service Management
The Best Atlassian Tools for Enterprise Service Management
Atlassian first released Jira Service Desk in 2012, and since then, the product has come a long...
15 Feb, 2022
ITSM & Jira Service Management
Forrester Wave Names Atlassian a Leader in Enterprise Service Management
The Forrester WaveTM: Enterprise Service Management, Q4 2021 report was recently released, and not...
1 Feb, 2022
ITSM & Jira Service Management
What IT Teams Can Teach Business Teams about Running a JSM Service Desk
Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up,...
21 Dec, 2021
ITSM & Jira Service Management
Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)
Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...
14 Dec, 2021
ITSM & Jira Service Management
Practical Tips for Using Atlassian Insight for Asset Management
Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for...
30 Nov, 2021
ITSM & Jira Service Management
How Jira Service Management Streamlines Service Operations: Problem Management
Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver...
19 Oct, 2021
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