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    ITSM & Jira Service Management

    Atlassian Acquires Percept AI—What that Means for Jira Service Management

    Atlassian’s recent acquisition of Percept AI, an AI-powered virtual agent technology, is the most...

    1 Mar, 2022
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    ITSM & Jira Service Management

    The Best Atlassian Tools for Enterprise Service Management

    Atlassian first released Jira Service Desk in 2012, and since then, the product has come a long...

    15 Feb, 2022
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    ITSM & Jira Service Management

    Forrester Wave Names Atlassian a Leader in Enterprise Service Management

    The Forrester WaveTM: Enterprise Service Management, Q4 2021 report was recently released, and not...

    1 Feb, 2022
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    ITSM & Jira Service Management

    What IT Teams Can Teach Business Teams about Running a JSM Service Desk

    Every ITSM team is powered by a service desk, and ITSM team members are experts at setting them up,...

    21 Dec, 2021
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    ITSM & Jira Service Management

    Do You Work in ITSM? Here’s What You Need to Know about Enterprise Service Management (ESM)

    Simply put, the term Enterprise Service Management (ESM) means extending the value of IT across the...

    14 Dec, 2021
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    ITSM & Jira Service Management

    Practical Tips for Using Atlassian Insight for Asset Management

    Ever since my adventure at Isos Technology began back in April, I've wanted a better solution for...

    30 Nov, 2021
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    ITSM & Jira Service Management

    How Jira Service Management Streamlines Service Operations: Problem Management

    Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver...

    19 Oct, 2021
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    ITSM & Jira Service Management

    How Jira Service Management Streamlines Service Operations: Incident Management

    Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver...

    11 Oct, 2021
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    ITSM & Jira Service Management

    How Jira Service Management Streamlines Service Delivery

    Atlassian takes an integrated approach to ITSM—all their tools work together to help teams deliver...

    28 Sep, 2021
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