Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your team's success at handling high-priority incidents and requests will depend on the structure of that underlying process.[...]

Creating a complete cycle of continuous integration can make or break a software team’s efficiency. A team has to leverage several components to fully utilize the autonomy of CI. The team’s commitment to properly[...]

Intuition is a powerful perceptual tool that we utilize daily in unfamiliar terrain. Our intuition is mainly based on prior experiences in similar situations that we create assumptions from. When it comes to interacting[...]

Hello World! This is Nick Nader, and I recently joined the Isos Technology team as a solution engineer.