Overview

Opsgenie—a proven, powerful tool that specifically targets incident management—is now available as part of Jira Service Management (JSM) or as a standalone. Opsgenie is a very important component in keeping[...]

Automation? I'm in! Automation makes your clients happy, your IT Service Desk team happy, and those SLAs extremely happy. Jira Service Desk is bundled with a couple of useful automation rule templates composed of[...]

For everyone still working from home, Atlassian tools offer teams a variety of ways to facilitate communication and interaction. In this post, I'll go introduce you to my three favorite tools, Jira, Confluence and[...]

Lets start with the basics, remember you can't run unless you walk first, unless you're an Avengers then you can do whatever you want. Use behaviors to control your fields on the Create screen, only this screen.[...]

Looking for a way to report on your Jira issues? Try EazyBI, it provides plenty of different reports to choose from. To mention a few, there's the Issue Resolution Days Report, Created/Closed Datetime Bar Chart, and[...]

Thinking of how difficult it is to maintain custom fields in Jira? Imagine you had a form with 40 new custom fields! Well, have a look at what ProForma has to offer, such as being available for Jira Software, Core &[...]

Working from home gives you the freedom to work whenever you want, but you need to learn what tools you find helpful to manage your time. Below are some quick tips to keep you on track!

Debating whether to stay home in your pajamas while working away or driving to your closest WeWork? Working in your pajamas might sound awfully appealing (trust me, I've been there and done that), but there's something[...]