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Vivian, a Site Reliability Engineer for Isos Technology, has a strong technical background from studying computer science at UCSB to being an Atlassian Developer and a Technical Project Manager. She enjoys being exposed to a variety of different problems every day. Vivian is an Atlassian Certified Jira Service Desk Administrator and is Atlassian Certified in Jira Project Administration. She is based out of Southern California, where she enjoys dancing, sports, doing puzzles, and volunteering.

How to Use the Jira/Google Drive API

Atlassian, Jira

The Use Case: A Quick Overview

You'd be surprised by the many ways Jira is able to integrate with other applications, such as Google Drive. I recently came across an interesting use case, one that involved storing a[...]

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Opsgenie Integrations are an Incident Manager's Best Friend

Atlassian Tools, Opsgenie


Opsgenie—a proven, powerful tool that specifically targets incident management—is now available as part of Jira Service Management (JSM) or as a standalone. Opsgenie is a very important component in keeping[...]

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The Many Uses of Power Scripts for Jira

Atlassian, Jira

Every team has a long list things they'd like to automate to make their Jira processes run more seamlessly, and Power Scripts, an Atlassian plugin developed by CPrime, can assist with that! Power Scripts uses Simple[...]

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Jira Service Desk Automation For the Win!

Atlassian, Jira Service Desk, Jira Service Management

Automation? I'm in! Automation makes your clients happy, your IT Service Desk team happy, and those SLAs extremely happy. Jira Service Desk is bundled with a couple of useful automation rule templates composed of[...]

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Be Collaborative, Be Connected, Be a Remote Team

Confluence, Atlassian, Atlassian Tools, Jira, Bitbucket, Remote Work


For everyone still working from home, Atlassian tools offer teams a variety of ways to facilitate communication and interaction. In this post, I'll go introduce you to my three favorite tools, Jira, Confluence and[...]

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Learning Jira Behaviors

Jira, Jira Service Desk

Lets start with the basics, remember you can't run unless you walk first, unless you're an Avengers then you can do whatever you want. Use behaviors to control your fields on the Create screen, only this screen.[...]

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Importing Google Sheets into EazyBI

Atlassian, Jira

Looking for a way to report on your Jira issues? Try EazyBI, it provides plenty of different reports to choose from. To mention a few, there's the Issue Resolution Days Report, Created/Closed Datetime Bar Chart, and[...]

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ProForma and its Amazingness

Jira, Atlassian Add-Ons

Thinking of how difficult it is to maintain custom fields in Jira? Imagine you had a form with 40 new custom fields! Well, have a look at what ProForma has to offer, such as being available for Jira Software, Core &[...]

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How to manage time while working from home

Confluence, Culture, Trello

Working from home gives you the freedom to work whenever you want, but you need to learn what tools you find helpful to manage your time. Below are some quick tips to keep you on track!

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Working Remotely: WeWork vs Home Office


Debating whether to stay home in your pajamas while working away or driving to your closest WeWork? Working in your pajamas might sound awfully appealing (trust me, I've been there and done that), but there's something[...]

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