Atlassian first introduced Jira Service Desk (JSD), Jira Service Management’s predecessor, in 2013. With almost 40% of their customers already adapting Jira to handle service requests, the company decided to meet[...]Read More
The number one thing our clients tell us they love about Jira Service Management (JSM) is how flexible the system is. They don't have to conform to the tool—it can be adapted to conform to their processes.Read More
New Jira Service Management guide! With the recent introduction of Jira Service Management (JSM), Atlassian has taken a significant step forward in meeting the demands of the rapidly evolving ITSM landscape.
With the introduction of Jira Service Management, Atlassian brings together its industry-leading Jira Service Desk ITSM software with its Opsgenie incident management software, and introduces a host of new features[...]
Jira Service Management, the new product replacing Jira Service Desk, is a forward-thinking solution that many IT Service Management (ITSM) teams will recognize as a good fit for today’s dynamic business environment.Read More
When an IT incident occurs, it can take an enormous amount of cross-functional collaboration to resolve it. Restoring service to optimal working order is, of course, paramount, but the communication piece of things[...]Read More
IT incidents happen, and while they are always unplanned, your response to them doesn’t have to be. A well-handled incident with clear and transparent communication can actually build customer trust. And a[...]Read More
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