If you take a quick glance at Atlassian's newest product, Insight, you might think "Oh, asset management, I understand." That quick judgment is just as much of a mistake as seeing Jira and thinking "Oh, a bug[...]
Streamline 311 for Citizen Engagement - Part 1
In the United States, 311 is a non-emergency phone number that people can call in many cities to find information about services, make complaints, or report problems like graffiti or road damage. Even in cities where[...]
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Goodbye Server, Hello Innovation
The recent announcement that Atlassian will "end-of-life" their Server deployments (not Data Center) over the next 3 years has been met with generally positive reviews. There are, of course, some who will tell you[...]
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Atlassian Data Center...Tried and True Plus What's New
Isos and Atlassian have been talking a lot about Cloud lately, but what about the tried-and-true Data Center offering we all love? I'm happy to say that Data Center is alive and healthy with an exciting roadmap[...]
Verified Atlassian Government Partner, Yeah We Are!
News, Atlassian, Atlassian Tools, Public Sector
We have been working in the public sector for years. From being on the GSA Schedule 70, to partnering with other primes, we have had our hand in some very interesting Atlassian public sector projects. So when[...]
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Why Service Management is a Critical Piece of DevOps
Atlassian, Atlassian Tools, DevOps, Jira Service Desk, ITSM
Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps Infinity Loop shows very clearly the relationship between these two functions:
3 ITSM Trends We're Seeing
Atlassian, Jira Service Desk, ITSM
IT Service Management (ITSM) is not a new concept; it's been around for quite some time. Atlassian has been playing in this space since 2015 (by my recollection...) with Jira Service Desk (JSD). As an Atlassian[...]
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Enterprise Service Management is for Cool Kids
Atlassian, Atlassian Tools, Jira Service Desk, ITSM
ITSM has been a hot topic for a few years. Here at Isos, we have spent a considerable amount of time thinking about, implementing, and writing about ITSM. Suffice it to say, we are excited about ITSM as we live and[...]
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Prediction: Remote Technical Teams are Here to Stay
Development Process, Software Development, Atlassian Tools, Culture, Remote Work
Top Tips for Technical Teams to Collaborate Remotely and Maximize Productivity
With 13 offices across the country (not to mention a handful of remote employees...), a large part of the Isos Technology workforce is[...]
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