IT Service Management (ITSM) is not a new concept; it's been around for quite some time. Atlassian has been playing in this space since 2015 (by my recollection...) with Jira Service Desk (JSD). As an Atlassian[...]

ITSM has been a hot topic for a few years. Here at Isos, we have spent a considerable amount of time thinking about, implementing, and writing about ITSM. Suffice it to say, we are excited about ITSM as we live and[...]

Top Tips for Technical Teams to Collaborate Remotely and Maximize Productivity 

With 13 offices across the country (not to mention a handful of remote employees...), a large part of the Isos Technology workforce is[...]

The Isos Technology team is committed to providing quality service. It is our mission to provide the best technology solutions and resources for you...whether you're a new or current customer, or simply looking to[...]

With the announcement of Jira Align, many clients are asking us if there is still a place for Portfolio for Jira.  Our response is a resounding Yes!  Don't get me wrong, we are very excited about Jira Align and looking[...]

This is the second blog post in a three part series on how I use Slack. I debated on whether or not this should be Part 2 or Part 3.  If you are not willing to change your configuration without understanding why and how[...]

I have been obsessed with reducing the amount of noise I'm presented with on a daily basis. This includes:

We spend much of our work day either fulfilling routine requests or making requests of others, both inside and outside of our organization, that they would deem routine. Your daily work effort consists of processes that[...]