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Tracy Walton is an Atlassian Consultant with Isos Technology. She started her journey with Jira as a Product Manager looking for a more efficient way to manage her backlog and provide transparency to her team and colleagues. Six years later and with many lessons learned, she remains an Atlassian enthusiast with the goal of assisting others get the most from their Atlassian products. Tracy's consulting is a unique blend of her passion for leading teams, her product expertise, and 10 years of hand-ons experience in agile software development in a variety of products and industries, including Digital Marketing, Customer Relationship Management, Subscription Billing and Compensation Analysis. She is an Atlassian Certified Professional: Agile for Jira and Jira Software Administrator and holds additional certifications as a Scrum Master and Life Coach. When she is not consulting she is likely out gardening or swimming with her family where they reside in the beautiful beach town of Encinitas, Ca. Certifications Atlassian Certified in Agile Development with Jira Software Atlassian Certified in Jira Project Administration

Jira Service Desk Cloud Pro Tip—Automatically Add New Approvers without Overwriting Existing Ones

Atlassian Cloud, Jira Service Desk

Having worked with ITSM teams all over the country, I've seen my fair share of Jira Service Desk's approval feature put to good use. Change control and access request approvals are very common, as well as purchases[...]

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What the Heck is a Trusted User? ...and Other User-y Things You'll Only Find on Jira Cloud

Jira, Atlassian Cloud

If you've ever added users to Jira Server or Data Center and somehow--whether due to a migration, a new team, or a new job--you find yourself needing to add/administer users in an Atlassian Cloud instance, there will[...]

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5 Awesome Things I Bet You Didn't Know about Quick Search in Jira Cloud

Cloud, Atlassian Tools, Jira

Truth be told, I'm not much of a betting gal. Vegas, horse races, March madness—yeah, not my thing. Even if I were a betting gal, it's not likely that I'd bet on some obscure tidbits about this trusty ol' bucket of[...]

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Never Underestimate the Power of an Open Mind & Heart

News, Culture

Confession: I’m having a hard time finding the motivation to write a blog post on par with our content marketing strategy tonight. It’s a dandy of a strategy, don’t get me wrong. But let’s be real, it ain’t got the[...]

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You did what with Trello?

Atlassian, Trello

Before the holidays, I attended an Atlassian Community Event (ACE) in San Diego. If you've never attended such an event you're either not a full fledged Jira nerd fan, or have not been able to fit it on your[...]

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Top 5 Atlassian Fan-Nerd Things to Look Forward to in 2020

Atlassian, Jira, Training

The first month of the next decade has already come and gone, but it's not too late to revel in the possibilities of what lies ahead this year. Personally I'm looking forward to what 2020 will bring, not only for my[...]

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Atlassian Consulting: An 8 Year Old's Perpective


"Mom, when are you going to get fired?"

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How to Find Just the Right App - An Escapade in the Atlassian Marketplace

Atlassian, Jira, Atlassian Add-Ons

"Easy... Secrets? Wait. What's that?... Oh, oh, ok. Excuse me. So it's Easysecrets, one word? Got it, but still. You've got to be kidding me!"

As a trusted, Platinum Atlassian Partner we get asked all the time for input[...]

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Auto-magical Automation in Jira

Atlassian, Jira

I may be a Consultant, but behind my nicely ironed company polo and sweet Kate Spade laptop bag I'm a serious jira-configuration-ninja-atlassian-fan-nerd. On the daily, I roll up my proverbial sleeves and immerse into[...]

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