Need some Advanced JQL for not counting time over a weekend? Keep reading...
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Migrating Automation for Jira Rules to Atlassian Cloud
Automation has become an integral ingredient in the overall recipe that Jira experts use to extend the power of Jira for teams. Automation for Jira (Jira Automation) has become the standard tool for enabling that[...]
Read MoreHow to Create Kanban Boards for Jira Service Management Projects in Cloud & Server
With recent changes in the Navigation UI for Jira Service Management (formerly Jira Service Desk), an increasing number of users are confused about how to create a Kanban board for a JSM project.
Read MoreConfiguring Advanced Workflows in Jira? Here's the Difference Between Conditions vs. Validators
Jira adminstrators who are configuring advanced workflows, often ask the question, “Should I use a condition or validator in this scenario? Conditions and validators cause a fair amount of confusion, so in this blog[...]
Read MoreJSD Cloud ProTip: Append Custom Field Value to Summary
Cloud, Atlassian, Jira, Jira Service Desk, ITSM
Use case:
The Summary field is hidden on the Access Request form in the Jira Service Desk portal, and is pre-populated with the name of the request. Agents want the Employee Name appended to the end of the Summary[...]
Read MoreHamlet on the Death of Email Intake
To be, or not to be, that is the question:Whether 'tis nobler in the mind to sufferThe pains of heartlessly initiated help solicitations by emailWhich cause relentless conversations tween agent and reporter'Cause of[...]
Read MoreHow to Disable the Jira Create Button for a Jira Service Desk Project
Question: Now that we are rolling out a Service desk customer portal, can we prevent everyone from creating issues using the Create button on the back end?
Read MoreOne Risk in Performing Direct DB manipulation in Confluence
Confluence, Atlassian, Database
When considering whether to manipulate the Confluence database directly without using the API or the GUI, you should be aware of the following risk and how it can be mitigated.
Read MoreAutomating Issue Security with Automation for Jira
In the context of Issue Security, the Automation for Jira app/plugin/add-on provides three great benefits for Jira Administrators seeking to automate and streamline their processes, and empower Project Admins to manage[...]
Read MoreAutomation for Jira - Report: 'Email Handled within 2 Days'
Sometimes, even with Advanced JQL in a Jira search, the data you need isn't available without (or is just easier with) an add-on. I recently helped to solve a problem like this for a client and thought I'd share how it[...]
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