With recent changes in the Navigation UI for Jira Service Management (formerly Jira Service Desk), an increasing number of users are confused about how to create a Kanban board for a JSM project.

Jira adminstrators who are configuring advanced workflows, often ask the question, “Should I use a condition or validator in this scenario? Conditions and validators cause a fair amount of confusion, so in this blog[...]

Use case:

The Summary field is hidden on the Access Request form in the Jira Service Desk portal, and is pre-populated with the name of the request.  Agents want the Employee Name appended to the end of the Summary[...]

To be, or not to be, that is the question:Whether 'tis nobler in the mind to sufferThe pains of heartlessly initiated help solicitations by emailWhich cause relentless conversations tween agent and reporter'Cause of[...]

Question: Now that we are rolling out a Service desk customer portal, can we prevent everyone from creating issues using the Create button on the back end?

Need some Advanced JQL for not counting time over a weekend?  Keep reading...

When considering whether to manipulate the Confluence database directly without using the API or the GUI, you should be aware of the following risk and how it can be mitigated.

In the context of Issue Security, the Automation for Jira app/plugin/add-on provides three great benefits for Jira Administrators seeking to automate and streamline their processes, and empower Project Admins to manage[...]

Sometimes, even with Advanced JQL in a Jira search, the data you need isn't available without (or is just easier with) an add-on. I recently helped to solve a problem like this for a client and thought I'd share how it[...]

Generally speaking, Jira has a powerful and flexible search engine that enables locating exactly the issues that we want to see.  However, issue searches don't always return the expected results.