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Automation for Jira: Smart Values in JQL for Advanced Filtering

Need some Advanced JQL for not counting time over a weekend?  Keep reading...

6 Apr, 2021

Migrating Automation for Jira Rules to Atlassian Cloud

Automation has become an integral ingredient in the overall recipe that Jira experts use to extend...

16 Mar, 2021
Jira Service Management

How to Create Kanban Boards for Jira Service Management Projects in Cloud & Server

With recent changes in the Navigation UI for Jira Service Management (formerly Jira Service Desk),...

8 Dec, 2020

Configuring Advanced Workflows in Jira? Here's the Difference Between Conditions vs. Validators

Jira adminstrators who are configuring advanced workflows, often ask the question, “Should I use a...

6 Oct, 2020

JSD Cloud ProTip: Append Custom Field Value to Summary

Use case:

The Summary field is hidden on the Access Request form in the Jira Service Desk portal,...

7 Apr, 2020

Hamlet on the Death of Email Intake

To be, or not to be, that is the question:Whether 'tis nobler in the mind to sufferThe pains of...

11 Dec, 2019

How to Disable the Jira Create Button for a Jira Service Desk Project

Question: Now that we are rolling out a Service desk customer portal, can we prevent everyone from...

14 Oct, 2019

One Risk in Performing Direct DB manipulation in Confluence

When considering whether to manipulate the Confluence database directly without using the API or...

31 Jul, 2019

Automating Issue Security with Automation for Jira

In the context of Issue Security, the Automation for Jira app/plugin/add-on provides three great...

3 May, 2019
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