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DevOps Next Frontier: Improving ITSM by Transforming the CAB

Atlassian Tools, DevOps, Jira Service Desk, ITSM

By Isaac Sacolick, President | CIO | Author

 

Transformative IT leaders, including CIOs, CTOs, and CDOs, who want to challenge their own status quo and improve productivity, quality, and team happiness should perform[...]

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TL;DR What's the deal with Bitbucket Pipelines

Software Development, Cloud, Atlassian, Bamboo, Atlassian Cloud, Bitbucket, DevOps

We at Isos Technology are huge fans of Bitbucket + Bamboo for all one's version control and CI/CD needs.  My Isos blog roll is littered with posts covering both products. If you are an Atlassian Cloud user, you'll[...]

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The right plugin at the right time

Atlassian, DevOps

I recently had my first experience with modifying a shell script, and it was interesting. Now, everyone runs into those one-off tasks from time to time. They may not exactly be difficult, but when it is unfamiliar...[...]

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Dealing with Client Escalations

DevOps, Managed Services

In the world of managed services we deal with a variety of client scenarios/situations. In some cases, the client may get "heated" and we have to do our best to mitigate and manage the situations to a favorable outcome.[...]

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Onboarding New Consultants: Automatic & Isolated Learning Environments

Culture, DevOps

We've been on-boarding more Technical Consultants lately and we've been improving how we introduce them to our technology stack. We had a need to have a learning environment for two technologies:

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Hey Slack, Shut up and let me work - Part 3

DevOps, Slack

This is the third blog of a three part series. I debated on whether or not this should be Part 2 or Part 3.  If you are not willing to change your configuration without understanding why and how to use it, stay here[...]

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Hey Slack, Shut up and let me work - Part 2

Culture, DevOps, Slack

This is the second blog post in a three part series on how I use Slack. I debated on whether or not this should be Part 2 or Part 3.  If you are not willing to change your configuration without understanding why and how[...]

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How to Use Vagrant's Multi-Machine Setup to Run Multiple Apps at Once

Ansible, DevOps

In previous blogs I've mentioned how much we love Ansible here at Isos. One of the ways we develop and use our internal roles is via a Vagrant Multi-Machine setup. This multi-machine setup allows us to spin up multiple [...]

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Opsgenie is not an island

Atlassian, DevOps, Opsgenie

If you’ve started looking into Opsgenie, you are probably already aware of the powerful alerting, escalation management and reporting that it brings you. And if you haven’t started looking yet, head over to the Opsgenie[...]

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Hey Slack, Shut up and let me work - Part 1

DevOps, Slack

I have been obsessed with reducing the amount of noise I'm presented with on a daily basis. This includes:

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